Customer Interaction
Position Summary
We are looking for a friendly, enthusiastic, and customer-focused individual to join our team as a Customer Service Assistant for our cafe and karaoke business. This role involves creating a welcoming atmosphere, assisting customers with orders and reservations, and ensuring that every visitor has an enjoyable experience. This role requires a proactive attitude, excellent communication skills, and a passion for customer service.
Key Responsibilities

• Greet and assist customers as they enter the cafe and karaoke venue.
• Take food, drink, and karaoke room reservations in person, over the phone, and through online platforms.
• Answer customer inquiries, provide information about our menu and services, and assist in recommending options based on customer preferences.

Service and Order Management

• Prepare and serve food and beverages according to established standards.
• Ensure that all customer orders are accurate and served in a timely manner.
• Assist with setting up karaoke rooms as per customer bookings and requests.

Operational Support

• Maintain cleanliness and organization in the cafe, karaoke rooms, and service areas.
• Restock inventory, including food, beverages, and supplies, as needed.
• Help monitor and manage customer wait times, especially during peak hours.

Cash Handling & Reporting

• Process customer payments, handle cash transactions, and maintain accuracy in daily cash-outs.
• Support in maintaining accurate records of sales, stock, and inventory.

Customer Satisfaction & Issue Resolution

• Handle customer feedback and resolve issues professionally and courteously.
• Collaborate with other team members and management to address any customer service concerns effectively.

Promotions & Upselling

• Promote current offers, events, and upcoming services to customers.
• Encourage additional purchases through upselling techniques, including suggesting premium options and add-ons.

Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: RM1,700.00 per month
Benefits:

• Dental insurance
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Expected Salary

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Assistant: 1 year (Preferred)

Language:

• Bahasa Malaysia (Preferred)
• English (Preferred)