Malaysia Job Openings
EPS Ventures Sdn Bhd
Customer Success Executive
Petaling Jaya
FULL TIME
September 18, 2024
Key Responsibilities:
Customer Onboarding:
- Guide new customers through the onboarding process, ensuring a smooth and positive experience
- Provide product training and orientation to help customers maximize the value of our offerings
- Regularly check in with customers to understand their evolving needs and challenges
- Establish and maintain strong relationships with key stakeholders within client organizations
- Proactively monitor customer accounts to identify potential issues and address them promptly.
- Encourage satisfied customers on other promotional activities
- Develop a deep understanding of our products or services and stay updated with customers on new features and enhancements
- Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives
- Minimum diploma or bachelor’s degree or equivalent qualification in any discipline.
- At least 1 year of working experience in related field.
- Those from financial services managing SME will be the ideal candidate.
- Excellent communication and presentation abilities in English and Bahasa Malaysia. Mandarin will be added advantage.
- Ability to speak Mandarin language will be added advantage.
Pay: RM4,000.00 - RM5,500.00 per month
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