Customer SUPPORT - Native Korean
Job Expectations:

• The Global Delivery Center (GDC) Agent provides exceptional customer support to customers, partners, and internal requestors. This role will deliver high-value experiences through simplified, successful interactions using all contact channels (telephone, portal, email, chat). The individual performing this role is expected to be knowledgeable across entire portfolio of Hardware, Software, and Services and will be responsible for making the complex accessible and ensuring each interaction with is positive.
• This agent will solve complex interactions and offer proactive and even predictive support where self-service and automation are not feasible or desired. They will make decisions based on analytical insights, have a bias to move fast and be structured to implement operational changes quickly and efficiently.
• Using exceptional customer service skills along with strong execution skills and a depth of knowledge of CLO service offerings across Hardware, Software, and Services, the agent will be fully accountable for successful customer resolutions. The Agent will engage with requestors in situations requiring high levels of interaction and transaction, with increased business complexity and escalated cases. The agent will use inquiry-based questioning skills and create linkages across the service catalog.

Skills Required:

• Working on Malaysia Public holidays
• Able to rotate for Saturday working
• Able to perform OT during peak on weekdays and weekends
• Able to attend 100% WFO during the 1st 6~12 months transition period
• Customer Support Experience

TIME: 8 am to 5pm Mon-Fri
During transition, the first 12 months will be 100% working from office.
Hybrid is allowed post steady state.
Place: Bandar Utama, Malaysia
Salary: 10,000RM (Inclusive of Base +Language + Performance Bounace )
Joining date: October 2024
Job Type: Full-time
Pay: RM10,000.00 per month
Language:

• Korean (Required)
• English (Required)