Job Title: E-Commerce Admin (Full-Time)
Location: Gombak, Malaysia
Working hours: Monday to Saturday, 8:30 AM to 5:30 PM.
Job Summary:
We are looking for a detail-oriented and proactive E-Commerce Admin to manage and grow our online sales platforms, including Shopee, Lazada, Tik Tok, and Grab. The ideal candidate will be responsible for handling day-to-day operations, creating product listings, managing orders, and ensuring a seamless customer experience. Additionally, you will assist in creating promotional content such as videos and product photos.
Key Responsibilities:

• Manage Online Storefronts: Handle product listings, descriptions, and pricing across multiple e-commerce platforms (Shopee, Lazada, Tik Tok, Grab).
• Order Processing: Oversee order fulfillment, track shipments, and ensure timely delivery to customers.
• Customer Service: Respond to customer inquiries, resolve issues, and maintain a high level of customer satisfaction through timely and polite communication.
• Inventory Management: Keep track of stock levels, coordinate with suppliers, and ensure that product availability is up-to-date on all platforms.
• Content Creation: Capture product photos, create promotional videos, and update visuals to enhance product listings and marketing campaigns.
• Data Entry & Reporting: Maintain accurate data records of sales, returns, and inventory. Provide regular reports on store performance.
• Marketing & Promotions: Assist in setting up promotions, discounts, and other marketing activities on various platforms to boost sales.
• Stay Updated: Keep track of market trends, competitors, and platform updates to ensure listings are optimized and competitive.
• Platform Optimization: Regularly review and improve product titles, descriptions, keywords, and images for better visibility and conversion rates.

Qualifications:

• Education: Minimum SPM/Diploma in Business, Marketing, or any related field.
• Experience: Previous experience in managing e-commerce platforms is an advantage.
• Skills:
• Familiarity with Shopee, Lazada, Tik Tok, and Grab platforms.
• Basic photo and video editing skills for content creation.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication in Bahasa Malaysia and English.
• Ability to work independently and manage multiple tasks effectively.

Job Type: Full-time
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Attendance bonus
• Commission pay

Education:

• Malaysian Special Skills Certificate (Required)

Experience:

• Salesforce Marketing Cloud: 1 year (Preferred)

Language:

• English (Required)

Location:

• Batu Caves (Preferred)

Application Deadline: 10/22/2024