Malaysia Job Openings

Arche Digital Sdn Bhd

E-COMMERCE CUSTOMER SUPPORT

FULL TIME

October 15, 2024

Job Description
ABOUT THIS ROLE

In light of our business expansion, we are seeking a Customer Support Representative to join our company. As a Customer Support Representative, you will provide online support to our customers on major e-marketplaces such as Lazada and Shopee. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first attitude.

Great career advancement and remuneration package.

JOB DESCRIPTION

  • Respond promptly and professionally to customer inquiries through email, chat, phone, and social media channels
  • Resolve customer complaints and issues in a timely and effective manner
  • Escalate complex issues to the appropriate team or supervisor when necessary
  • Keep detailed records of customer interactions and transactions
  • Provide customers with product information, recommendations, and other relevant information
  • Help customers to resolve any issues related to their orders
  • Collaborate with cross-functional teams to ensure a seamless customer experience
  • Continuously seek ways to improve the customer support process and experience
Job Requirements
EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS

  • At least 1 year of experience in a customer support role, preferably in an ecommerce company
  • Excellent written and verbal communication skills
  • Strong problem-solving skills with the ability to think on your feet
  • Ability to multitask and handle multiple inquiries simultaneously
  • Familiarity with ecommerce platforms would be an advantage
  • Ability to work independently and as part of a team
  • Availability to work flexible hours including weekends and holidays
Disability type
Not Applicable

About Arche Digital Sdn Bhd
Arche Digital is a leading leading E-Commerce Enabler and Fulfillment Center in Malaysia that provides full service of E-Commerce supply chain activities from brand store management to order fulfillment. Our aims is to help businesses or brands to expand their business into e-commerce marketplaces, such as Lazada, Shopee etc. Our clientele are retailers, manufacturers and brand owners.
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