Malaysia Job Openings
Arche Digital Sdn Bhd
E-COMMERCE CUSTOMER SUPPORT
FULL TIME
October 15, 2024
Job Description
In light of our business expansion, we are seeking a Customer Support Representative to join our company. As a Customer Support Representative, you will provide online support to our customers on major e-marketplaces such as Lazada and Shopee. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first attitude.
Great career advancement and remuneration package.
JOB DESCRIPTION
- Respond promptly and professionally to customer inquiries through email, chat, phone, and social media channels
- Resolve customer complaints and issues in a timely and effective manner
- Escalate complex issues to the appropriate team or supervisor when necessary
- Keep detailed records of customer interactions and transactions
- Provide customers with product information, recommendations, and other relevant information
- Help customers to resolve any issues related to their orders
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Continuously seek ways to improve the customer support process and experience
Job Requirements
- At least 1 year of experience in a customer support role, preferably in an ecommerce company
- Excellent written and verbal communication skills
- Strong problem-solving skills with the ability to think on your feet
- Ability to multitask and handle multiple inquiries simultaneously
- Familiarity with ecommerce platforms would be an advantage
- Ability to work independently and as part of a team
- Availability to work flexible hours including weekends and holidays
Disability type
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