JOB REQUIREMENTS:
● Excellent communication and writing skills in English and Bahasa Malaysia.
● Able to communicate in Mandarin since it will be dealing with a Mandarin Speaker.
● SPM leavers are encouraged to apply.
● Able to work on rotational shifts.
● Prior working experience in the call service industry will be an added advantage.
● Good problem-solving skills and ability to perform under a high paced working environment.
● Age Group: 18-55 years old.
JOB DESCRIPTION:
● Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
● Exceeding customer expectation in terms of customer service & accurate information.
● Working in a team to achieve the required KPI elements and SLA.
● Proficient in computer typing skills
● Ability to handle multiple tasks in a fast-paced environment.
● Good computer literacy
Job Types: Full-time, Contract
Contract length: 24 months
Pay: Up to RM4,000.00 per month
Benefits:

• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• Signing bonus

Language:

• Mandarin (Preferred)