JOB REQUIREMENTS:

• Excellent communication and writing skills in English and Bahasa Malaysia.
• SPM leavers are encouraged to apply.
• Able to work on rotational shifts.
• Prior working experience in the call service industry will be an added advantage.
• Good problem solving skills and ability to perform under a high paced working environment.
• Age Group: 18-55 years old.

JOB DESCRIPTION:

• Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.
• Good computer literacy

Job Types: Full-time, Contract
Pay: Up to RM2,800.00 per month
Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Education:

• STM/STPM (Preferred)

Language:

• English (Required)