Role: Employee Success Assistant
Location: Kuala Lumpur, Malaysia
Job type: Full time, permanent- hybrid


Why QS?


At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other – and as a company, our values underpin these.


Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.


At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.


As an Employee Success Assistant, this is what you’ll be doing:


The role:


The Employee Success Assistant is a vital contributor to our high-performance culture at QS. In this dynamic and fast-paced role, you will provide critical support to the People Team, ensuring that our HR operations run smoothly and efficiently. Your proactive approach, attention to detail, and commitment to excellence will help drive the success of our employees and the organisation as a whole. As an Employee Success Assistant, you are not just managing tasks—you are playing a key role in building a workplace where high performance is the norm.


Role responsibilities:

• 
  Proactive Employee Support: Deliver exceptional first-line support to employees, addressing

their needs with efficiency and professionalism and contributing to a positive and high-performing work environment.

• Efficient HR Administration: Manage HR processes with precision, including role changes,

promotions, and payroll coordination, ensuring all actions are completed with accuracy and
aligned with our high-performance standards.

• Onboarding Excellence: Facilitate a seamless onboarding experience for new employees,

ensuring they are set up for success from day one and fully integrated into our high-performance culture.

• Offboarding Success: Ensure a smooth and respectful offboarding process for departing

employees. Facilitate their transition while maintaining positive relationships and capturing
valuable feedback to continuously improve QS’s high-performance culture.

• Continuous Process Improvement: Actively seek opportunities to improve HR processes and

practices, ensuring they are streamlined and effective, and contribute to overall team
efficiency.

• Accurate Documentation and Reporting: Maintain meticulous records and documentation,

ensuring all HR processes are transparent and compliant and contribute to informed decision-making within the team.

• HRIS Data Management: Ensure that all data in the HRIS system is accurate, up to date, and

managed in compliance with data protection standards.

• HR Mailbox Management: Manage the Company HR mailbox, efficiently handling ad hoc

requests and queries within set timeframes to ensure timely and effective support.

• Linked In Learning Newsletter: Manage and promote content for the monthly Linked In Learning

newsletter, ensuring that employees are engaged and informed about learning opportunities.

• Training Facilitation: Conduct training sessions on the Anti-Bribery Act (MACC) for all new

starters in Kuala Lumpur, ensuring compliance and understanding of this critical regulation.

• Any other duties as required.

Key skills and experience:

• 
  Experience: This is a graduate entry role, and we will provide the training and support needed

to help you succeed. While some past administrative experience is an advantage, it is not
required.

• Skills: Strong organisational and communication skills, with the ability to manage multiple tasks

efficiently in a dynamic environment.

• Proficiency: Competence in using HR systems and Microsoft Office Suite, with a keen eye for

detail and a commitment to continuous improvement.

• Education: A Degree in Human Resources, Business Administration, or a related discipline is

preferred.

So, who are we and what do we do?


QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.


Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 750 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.


We take investing in our people very seriously.


As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 20 days annual leave, plus public holidays
• Generous maternity and paternity leave
• Access to an Employee Assistance Programme (EAP) and Mi Care health
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to Linked In learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme
• Brand new breakout and relaxing spaces in office

Like what you’ve heard? Great, apply now!


As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.


Equal opportunities


QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.