JOB DESCRIPTION

• Provide first line support on QAD ERP application
• Maintain a proactive approach in attending to users’ requests, identify and troubleshoot problems, enquiries, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the QAD ERP application, and other custom application systems support.
• Study, analyse and prepare requirement and technical specifications based on users’ requests to develop customized reports and new or enhanced application programs within a given deadline.
• Prepare technical documentation, system manuals, workflow processes, procedures and guidelines and update according to SOP.
• Assist in every related area of Application system whenever required to ensure the continuous smooth running of client QAD ERP system.
• To perform any other tasks or assignments as directed by the management from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a bachelor’s degree in computer science/information technology, Software Engineering or equivalent.
• Minimum 2 years of working experience in Application support or related field.
• Proficiency in ERP system or QAD ERP is an added advantage.
• Fluent in other language – Japanese are welcome to apply.
• Possess strong analytical skill and ability to understand complex business processes.
• Possess excellent communication skills.
• Ability to build positive working relationships with parties of different level.

Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month