Malaysia Job Openings
Agensi Pekerjaan UniTalent (Recruitment Agency)
Admission Specialist
Kuala Lumpur
FULL TIME
September 18, 2024
- Achieve defined KPIs and daily calls, connects and conversion targets.
- Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.
- Follow up on enquiries and drive high conversions with rigorous follow-ups using multiple communication channels.
- Respond to queries from applicants in a timely manner, providing detailed information in an accessible format.
- Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the clients.
- Proactively contact applicants to support their progress.
- Undertake fee assessments for applicants and refer more complex cases to Regional Manager.
- Keep up to date with the market changes and keep the applicants informed.
- Process application outcomes within the agreed timeframes.
- Adhere to pre-agreed standard operating proceedings, protocols and workflows.
- Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.
- Work with the client in a focused and professional manner.
- Undergraduate/Bachelor's degree or equivalent
- 1-2 years of experience achieving sales targets, particularly in student recruitment
- 1-2 years of experience in student conversion and lead management.
- Strong attention to detail
- Excellent communication skills - Written and spoken English
- The ability to manage a varied workload independently and as part of a team
- Process oriented
- Recent graduates are encouraged to apply
Pay: RM3,000.00 - RM4,000.00 per month
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