• To manage customer feedback relating to service issues including investigations, crafting of replies and liaising with customers and process owners for resolution of service feedback issues.
• To analyze trends in customer feedback to establish continuous improvements to processes/procedures to close service gaps.
• To conduct service audits for hospital departments and wards and conduct surveys to determine customer needs.
• To manage and drive processes that improves front line staff performance and customer experience.
• To assists in the compilation, monitoring and analysis of feedback statistics and preparation of report for solicited and unsolicited feedback to the management.

Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:

• Cell phone reimbursement

Schedule:

• Fixed shift

Supplemental Pay:

• Yearly bonus

Experience:

• Customer service: 4 years (Required)

Language:

• English, Mandarin, Bahasa Malaysia (Required)

Expected Start Date: 10/01/2024