Reports To

Position Summary

Key Accountabilities

• To lead, direct, motivate and develop the partnerships, fare filing and operations team to effectively and efficiently deliver allocated targets, goals and objectives on time.
• Develop and strengthen long-term, strategic partnerships with new and existing airline partners.
• Communicate effectively with a cross-functional set of internal stakeholders (Sales, Strategy, Finance) to pursue innovative opportunity development and resolve day-to-day issues.
• Lead the Partnership team in establishing and managing effective airline partnerships that add value to MAG's network through incremental feed traffic and / or profitable extension of network reach.
• Cross functionally lead and ensure successful launch of all partner agreements and joint airline business plans and projects.
• In-charge of the day-to-day management of Head Office fares distribution team and outsourcing partner to ensure delivery of agreed service level agreement.
• Lead the Fare Filing Team to ensure all MAG projects and activities requiring fare filing activity are accurately and timely executed.
• Lead the RMD Operations Team (SHIFT Team) to manage disruptions and to work closely with Operations Team at OCC (Operation Control Centre) to ensure minimal impact to passengers.
• Manage the team working under shift 24hrs rotation to support the operations. Monitor daily work and ensure all task perform as per SOP.
• Primary Departmental Representative for Emergency Operational Crisis Management Team.

Personality Traits

• Great people management & communication skills, with proven critical thinking and problem-solving capabilities.
• Excellent leadership skills and the proven ability to develop effective internal and external relationships.
• Comfortable working under pressure and flexible in adapting and responding to constantly evolving marketplace conditions. Innovative, creative thinker and competitive.
• Ability to multi-task and prioritize to meet deadlines in a fast-moving environment/Attentive to detail and accuracy.

Key Challenges

• Managing stakeholders in delivering revenue targets.
• Manage a diverse and complex portfolio of routes and markets.
• Understanding complex systems routines and outputs techniques and applying same in daily operations.
• Effective communication to share complex specialist knowledge, communicate departmental operations and results.