Splunk Core/Cloud
Enterprise Security/UBA
SOAR/Phantom
ITOps, Dev Ops

Daily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:

Customer alignment on requirements with each request
Deliver outstanding outcomes, based on customer requirements
Documentation of activities and outcomes for each request
Outstanding customer satisfaction survey scoring
Partner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service.

Satisfactory completion of existing cases
Recommendation for continuation cases to continue deeper level work on related topics
Advise on new/next cases required to drive continued optimization and adoption

Process creation and process improvements
Collateral creation or improvements
Tools development and implementation
All-in on Adoption
Drive high CSAT scores
Identify and capture customer success stories
Drive product upsell and expansion
Team growth
Mentor / mentee program

Solid experience in technical consulting or big-data analytics
Demonstrable understanding of common enterprise applications (monolithic and microservices)
Statistical and analytical modelling is a plus
Solid understanding or recent experience with scripting languages (bash/Power Shell), application development (java, python, .NET), databases and analytical tools
Experience working with Terraform, Kubernetes and Docker
Understanding of concepts such as SAML, REST, Application Instrumentation and Telemetry.
Working knowledge of Linux operating systems
Splunk Core focus:
Several years of administering and using Splunk
Splunk implementation experience
Splunk Cloud experience
Splunk Admin Certification preferred
Cloud Fundamentals Consultant Accreditation
Splunk architecture experience
Experience with Cloud Migration Projects
Strong SPL skills and experience a must
Experience working with Splunk IT Service Intelligence or Splunk Enterprise Security

Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service
Outstanding written and oral communication skills are a must
Listen objectively to others' opinions and ideas by applying active listening skills
Strong customer-facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction

Note:
Base Pay Range
Malaysia
Base Pay: MYR 172,800.00 - 237,600.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.