Malaysia Job Openings

Splunk

On Demand Services Consultant

Kuala Lumpur

October 17, 2024

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as the best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role:
As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll address organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?
Responsibilities:
Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:
    Splunk Core/Cloud
    Enterprise Security/UBA
    SOAR/Phantom
    ITOps, Dev Ops
Daily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:
    Customer alignment on requirements with each request
    Deliver outstanding outcomes, based on customer requirements
    Documentation of activities and outcomes for each request
    Outstanding customer satisfaction survey scoring
    Partner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service.
Key activities include:
    Satisfactory completion of existing cases
    Recommendation for continuation cases to continue deeper level work on related topics
    Advise on new/next cases required to drive continued optimization and adoption
Outstanding execution of practice key performance indicators and contributions such as:
    Process creation and process improvements
    Collateral creation or improvements
    Tools development and implementation
    All-in on Adoption
    Drive high CSAT scores
    Identify and capture customer success stories
    Drive product upsell and expansion
    Team growth
    Mentor / mentee program
Requirements:
Technical Skills
    Solid experience in technical consulting or big-data analytics
    Demonstrable understanding of common enterprise applications (monolithic and microservices)
    Statistical and analytical modelling is a plus
    Solid understanding or recent experience with scripting languages (bash/Power Shell), application development (java, python, .NET), databases and analytical tools
    Experience working with Terraform, Kubernetes and Docker
    Understanding of concepts such as SAML, REST, Application Instrumentation and Telemetry.
    Working knowledge of Linux operating systems
    Splunk Core focus:
      Several years of administering and using Splunk
      Splunk implementation experience
      Splunk Cloud experience
      Splunk Admin Certification preferred
      Cloud Fundamentals Consultant Accreditation
      Splunk architecture experience
      Experience with Cloud Migration Projects
      Strong SPL skills and experience a must
      Experience working with Splunk IT Service Intelligence or Splunk Enterprise Security
Soft Skills
    Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service
    Outstanding written and oral communication skills are a must
    Listen objectively to others' opinions and ideas by applying active listening skills
    Strong customer-facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.
Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status,
or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
Malaysia
Base Pay: MYR 172,800.00 - 237,600.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our next-level benefits at splunk.com/benefits.
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