PRIMARY DUTIES AND RESPONSIBILITIES
1. Support OM Manager to overseeing order management team operations.
2. To learn and understand all tasks, scope and knowledge on each country requirement involving order management functions.
3. Supervise and manage group of staffs including conducting briefing / trainings.
4. Responsible to maintain good relationship with the customer and enhance the service rendered to their customer.
5. Responsible to maintain the daily Open DO status updates to customer.
6. Monitor all orders executed by the individual OM and ensure its smoothly executed ex YCH warehouse and KPI are met.
7. Monitor system transaction and support to coordinate with warehouse personnel on inventory, stock movement and general matters.
8. Responsible to ensure all trouble shooting (order execution) is attended to and resolution is available.
9. Responsible to manage customer escalation / complaints in the absence of Operations Manager.
10. Responsible to maintain a 2 ways communication with the management.
11. Maintain good relations with customer supplier and monitor their performance.
12. Ensure all OM filing record are keep up to date and office areas are well maintained.
13. To ensure all customs related document and records are keep and maintain in good manner.
14. To perform any other task including ad hoc, administrative or special projects as assigned by Operations Manager
15. To provide counseling and take disciplinary actions, where needed.
JOB REQUIREMENTS
Education Level: Diploma / Degree
Related Working Experience:

• Executive: 1-2 years of experience (preferably related experience) with Degree/Diploma preferably in related field or 3 years of experience (preferably related experience) lower than Diploma Level (preferably in related field)
• Senior Executive: 2-3 years of experience (preferably related experience) with Degree/Diploma preferably in related field or 4 years of experience (preferably related experience) lower than Diploma Level (preferably in related field)

Skill:

• Able to speak, read, write and understand Bahasa Malaysia and English
• Computer literate
• To attend all trainings and presentations on health and safety matters as well as accident preventions.
• To comply strictly with EHS related policies and procedures as well as all safety rules that are rolled out from time to time.

Job Types: Full-time, Permanent
Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Supplemental Pay:

• 13th month salary
• Performance bonus

Application Question(s):

• May I know your expected salary?

Experience:

• Order management system: 1 year (Preferred)