Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

As Spa Therapist Team Leader, we rely on you:
Supervise, train, and motivate spa therapists, ensuring high standards in service and performance, while managing schedules and fostering a positive work environment.
Maintain cleanliness, hygiene, and safety standards; manage inventory levels and reorder supplies as needed, while ensuring compliance with health regulations and spa protocols.
Handle guest feedback, resolve complaints, and ensure a personalized, high-quality experience for every guest.
Ensure compliance with local health regulations and spa protocols for safety and operational excellence.
Promote spa services, upsell treatments, and implement strategies to drive revenue and meet targets.
Maintain accurate records of treatment schedules, staff attendance, guest preferences, and inventory.
Ensure smooth booking operations, minimize guest wait times, and prepare reports on spa performance, guest satisfaction, and team performance for management.

Requirements:
Certification in spa therapy or related field (massage, beauty, wellness)
Proficient in oral and written English and Malay.
2-3 years of experience as a spa therapist, with at least 1 year in a supervisory or leadership role.
Leadership experience with a focus on team management and guest service.
Excellent customer service skills with the ability to handle complaints and feedback.
Knowledge of spa treatments and health & safety regulations.
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.