Customer Service/Support

Job Title:
Sr. Specialist, Customer Acquisition (Korean)Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sales Representative to join our team. Today.

The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

• Achieve revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
• Work within dedicated territory for established client
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
• Successfully promote products or services for established client
• Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
• Utilize data to identify ‘at risk’ and adoption opportunities
• Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and effectively handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Ensure high level of professionalism during all interactions with customers and prospects
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
• Other duties, as assigned and necessary

You Have

• Bachelor’s degree/diploma preferred
• 2-3 years of experience working in a customer service or sales capacity preferred
• Prior experience in high volume calling strongly preferred
• Experience working with Salesforce.com or similar CRM strongly preferred
• Prior success in achievement in individual and/or team sales quota/goals
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
• Demonstrated aptitude and success to learn and optimize new technology and data
• Strong problem-solving skills
• Excellent knowledge of Microsoft Office programs
• Excellent communication skills (verbal, written)
• Demonstrated ability to manage multiple priorities effectively, with proven success

Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
KoreanTime Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents