Malaysia Job Openings
DHL Express
Team Lead - Credit Risk
Petaling Jaya
FULL TIME
August 30, 2024
(24008P2)
Posting Legal Entity DHL Asia Pacific Shared Services Sdn. Bhd.
Malaysia-Selangor-Petaling Jaya | Full-time | Permanent | Mixed Shift
-
To maintain and execute collection strategies in line with set standards and policies
- To guarantee timely and effective execution of internal control framework
- To actively managed cross functional, country and regional dependencies
- To guide, reviews and initiates capacity management for credit risk activities; ensures compliance with the departmental policies and procedures
- To control cost related to credit rating agencies
- To control bad debt provision and expenses
- To control business benefit such as write off, risk accounts not on stop, credit limit and credit exposure.
- To ensure aligning standard credit risk process across region, when necessary, agree different process with Global tower.
- To support Global project such as automation, standardize process, roll out nw initiatives.
- To exercise good management judgment in the execution of job responsibilities
- To control high risky customer's financial statement review, analysis and recommend next course of action
- To build up and maintain stakeholder relationship across the entire OTC chain
- To integrate service orientation in all areas of work
- To act as a point of escalation to business partner and end-customers
- To manage escalations between customers, sales representatives, country DHL entities and the AR department
- Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.
- Efficient leadership, people management and guidance of staff, respecting cultural environment and history.
- To guarantee effective capacity management for query handling front office and back office capacity
- Ensure proper staffing of projects to include the right level of resources based on skills, experience and formal training / education to manage change processes.
- Diploma/Degree in any field
- Minimum 5 years of previous Collection / Credit Risk Management experience is preferred
- People management skills is required
- Good telephone conversation/handling skills
- Effective communication and conversational skills
- High customer focus and service orientation
- Advanced MS office knowledge
- Presentation skills
- Understand data and able to provide suggestion by analysing the impact of the holistic view.
Posting Legal Entity DHL Asia Pacific Shared Services Sdn. Bhd.
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