Primary Objective:

• Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank’s products and services towards customer satisfaction.

Key Responsibilities:

• Understand the different types of services and products offered
• Provide and communicate information on new product and services
• Facilitate customers calls and resolve customer issues
• Manage disgruntled customer, handle customer complaints and escalates to relevant parties
• Process customer request and ensure communication to relevant parties

Others

• As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.

Requirements:
Bachelor Degree - Minimum a Diploma or Degree.

• Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards