Primary Objective:

• Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank’s products and services towards customer satisfaction.

Key Responsibilities:

• Understand the different types of services and products offered
• Provide and communicate information on new products and services
• Facilitate customers calls and resolve customer issues
• Manage disgruntled customer, handle customer complaints, and escalates to relevant parties
• Process customer requests and ensure communication with relevant parties
• Responsible for keeping abreast and supporting Merchant services-related products & services, new features, updates, maintenance, marketing campaigns, systems, and processes.
• Comply with RHB internal processes and policies that govern customer data protection and confidentiality

Others

• As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guidelines.

Requirements:
Bachelor Degree - Minimum a Diploma or Degree.

• Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers

• Pleasant personality with excellent verbal and written communication skills
• Excellent telephone etiquette.
• Able to work independently with minimum supervision.
• Strong oral communication and problem solving skills.
• High customer service orientation.
• Computer literate.
• Good stress management ability.
• Must be a strong team player.

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards