Netherlands Job Openings

Mercedes-Benz Customer Assistance Center Maastricht

Customer Service Representative (Italian-language) - Customer Service Team

Maastricht

October 22, 2024

Recruiter

Francine Mckay
francine.mckay@mercedes-benz.com

Company Information

We are the Mercedes-Benz Customer Assistance Center (CAC) Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey. With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations. WE CARE for customers, they are part of our DNA.
Our CAC in Maastricht (The Netherlands) looks after our Mercedes-Benz customers and Mercedes-Benz authorised dealerships from both inside and outside of Europe. If a diverse and multi-lingual work environment suits you; look no further! Our passion is to drive customer service and quality to the next level because we know that happy customers make loyal customers. That's why we're seeking an Italian-language Customer Service Representative join our Customer Service (Italy) Team in Maastricht. Our office is located close to the beautiful Maas River and it is less than less than a 1.5km walk from Maastricht Train Station. The route is also well served by buses and cycle paths. Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

Function Description

The Customer Service department in Maastricht serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail.
You are responsible for after-sales service issues, technical and product topics and general company related inquiries.

As an Italian-language Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.You aren’t expected to know everything when you get here. That’s why we start with three weeks of training for all employees for the relevant systems and processes. All we ask in return is that you take the time to learn and develop your skills as best you can. After this three weeks of training, you will have a buddy in your team who will train you on the market specific procedures and the communication standards expected.

Job Requirements

Here at the Mercedes-Benz CAC, in Maastricht, we are recruiting for an Italian-language Customer Service Representative with a passion for customer satisfaction. What do you bring?

Work experience in call center environment and/or customer service
Professional written and spoken English. You will also be able to communicate with your teammates in English. All CAC training and business communication is carried out in English.
Advanced negotiation skills
Strong focus and understanding of customer satisfaction
Knowledge of Italian geography
Team player
Open-minded to a diversity of cultures
Ability to prioritise, analyse, plan and coordinate on high volume
Open to relocate to the area of Maastricht

Compensation

Get ready to join us as an Italian-language Customer Service Representative, within our international dream team! Here's what's in store for you at our Mercedes-Benz CAC in Maastricht:

A gross monthly starting salary of €2693 for 40 hours of work per week
An annual holiday allowance of 200 hours (based on full-time employment)
An 8% holiday allowance (paid out annually each summer)
An attractive relocation package which covers your travel and living expenses for your first six weeks (in accordance with Mercedes-Benz CAC relocation package regulations).
A flexible hybrid working model (once you are fully trained up and competent)
Personal performance-based incentives and an annual company performance-based bonus.
Free, on-site parking.
Travel to work expenses based on your personal situation and distance from the office (bike purchase/lease, public transport or mileage).
A discounted collective health insurance policy.
A non-contributory pension plan.
A thriving social club, an on-site canteen and free on-site fitness classes.

Contact Info

Is this your dream job in the Mercedes-Benz CAC in Maastricht? We can’t wait to hear from you! Please click on the ‘apply now’ button and upload your CV. The next step will be an online assessment.
For GDPR purposes, we cannot accept any applications via any other method. #Be Part Of Us

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