Company Description
Vattenfall is one of the largest energy companies in Europe. We make electricity and heat and supply energy to millions of customers. We do this in Sweden, Germany, the United Kingdom, France, Denmark, Finland and the Netherlands.
With around 21,000 employees, we are enabling a future in which we are less dependent on the use of fossil fuels for our energy. We are at the forefront of the transition to a sustainable energy system. To achieve this ambitious goal, we are looking for talented individuals who, in addition to their passion for their own role, also have a strong team spirit and want to contribute to supporting a meaningful company mission.

Job Description
Do you want to play a significant role in the energy transition and are you enthusiastic about speeding up the transition of electrifying the North Western European car fleet? This is your chance!
Vattenfall’s Business Unit E-Mobility is seeking a Manager Driver and Operator Services to lead our strategic plans and oversee the tactical execution of services we provide to EV drivers and Charge Point Operators across our markets.
What will you be doing?
As part of our team, you will lead the Charge Point Operator (CPO) and Electric Mobility Service Provider (EMSP) strategy in our key markets in Sweden, Germany, and The Netherlands. You’ll ensure the stability and growth of our current CPO and EMSP services, keeping operations smooth and efficient.
In this role, you’ll oversee the IT landscape of our e-Mobility platform and app environments, delivering high-quality services to our customers. Together with your team, you’ll design and manage all charging, payment, and collection processes. Close collaboration with Sales and Operations teams in each market ensures that our efforts are fully aligned and that we’re prepared for future developments, including Smart Charging, evolving communication standards, and other emerging trends.
As the Manager Driver and Operator Services, you’ll develop an annual team plan rooted in our E-Mobility strategy and translate it into a roadmap for continual improvement and growth of our processes, systems, and products, especially for our CPO and EMSP offerings.
We’re looking for a leader focused on harmonization, standardization, and agile continuous improvement. Privacy by design and top-tier security standards for our systems and platforms should be integral to the team’s DNA.
Tasks & Responsibilities:

• Strategic Vision: Translate our CPO and EMSP vision into an actionable team roadmap with clear Objectives and Key Results (OKRs).
• Team Leadership: Lead a multidisciplinary team of 12 direct and 5 indirect reports.
• Billing & Debt Management: Share responsibility for timely billing and managing outstanding debt in partnership with our Central Back-Office team.
• Platform Stability: Ensure our e-Mobility platform and app environments are stable, secure, and reliable.
• Cross-Functional Excellence: Oversee financial, legal, privacy, IT, and security matters with precision.
• Process Optimization: Drive improvements to reduce waste and streamline installation and technical support processes.
• Training Development: Build and maintain an Asset Management training program for our Sales & Operations teams.
• Talent Growth: Support the ongoing development of your team and individual members, ensuring skills and efficiency are consistently advancing.
• Stakeholder Management: Engage with stakeholders across business, IT, legal, and executive levels to secure alignment and support for your visio

Location
Amsterdam, The Netherlands.

Qualifications
Who are you?
As a professional you are able put your ideas into a tangible storyline, coming straight to the essence to take the right decisions and steer your team. With your entrepreneurial mindset, you are flexible, open for new ideas, solution minded, never losing side of the long-term game. This makes you capable to inspire, give guidance to your team, create buy-in and are able to find support for your vision within the organisation. You have a helicopter view, overseeing the BU’s challenges, not only your teams, you understand digital sales and services.
Furthermore you meet the following criteria:

• An academic degree;
• At least 10 years of experience in commerce, marketing & digital;
• Of which at least 5 years as a Product Lead where you were managing one or more teams;
• Relevant knowledge of (commercial) digital developments;
• Knowledge of Payment & collection developments;
• Knowledge of Lean, Kan Ban, Scrum and Agile ways of working;
• Fluent written and verbal communication skills in English.

Additional Information
Our offer
The height of your salary is based on your education and relevant work experience.The salary for this position ranges from €6,400 to €9,400 gross per month, based on a 38-hour workweek. In addition to your salary, we offer a comprehensive secondary benefits package, the most important components of which are:

• 8% holiday allowance;
• End of year bonus of 4.5% of your annual salary;
• Profit sharing of up to 3.5% of your annual salary based on the results of Vattenfall Netherlands;
• NS Business card for commuting or a travel allowance of €0.23 per km up to a maximum of 50 km one way;
• 25 vacation days, 2.5 vitality days, and for a 40-hour contract: 13 ADV days.
• Choice budget, which allows you to purchase or sell extra vacation days, buy a e-bicycle, or simply receive it as addition pay;
• Education budget, because we believe it is important that you can continue to develop yourself.

At Vattenfall, there is a close team culture while also providing ample room for individual initiative.
At our company, hybrid working is the norm, meaning you will work at the office at least 50% of the time. Most of your colleagues prefer to work the remaining 50% of their time from home, but the choice is entirely yours. At Vattenfall, we highly value a good work-life balance and continuously seek ways in which we can contribute to this as an employer.

More Information
We welcome your application in English, no later than, November 13th. We kindly request that you do not send applications by any means other than via our website as we cannot guarantee that we will be able to process applications that are not made via our website.

For more information about the recruitment process you are welcome to contact our recruiter Alisa Roo via phone: alisa.roo@vattenfall.com
At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation.
The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. The screening will be performed by a third party, Validata.

We look forward to receiving your application!