Netherlands Job Openings

Infosys

SAP Service Delivery Manager - NL

Amsterdam

September 16, 2024

Role – Principal Consultant
Technology: SAP EHS
Location– Netherlands
Compensation – On par with the best in the industry (including Bonus)

- - Only candidates with an employer-independent work permit for Netherlands

Why Infosys
We invite you to be part of and be inspired by an open-minded way of working in our multinational corporation! If you want to accompany us on the way to the future of IT, you prefer innovation instead of boring repetitive project work and you want to experience growth instead of stagnation, please apply now!
We offer exciting challenges in one of the most dynamically growing SAP consulting companies in Europe. With us you will further expand your experience and skills within a global corporate culture together with qualified and motivated colleagues. Our growth plans open up great career opportunities in a highly stimulating environment. With this growth you will get a chance to lead large global teams who work in the digital transformation journeys of our customers, mostly the DAX 30 or Fortune 1000 organizations.

Job Description
Are you an Principal Consultant with a solid experience in running managed services and transformation projects? Would you like to further expand the scale and canvas of what you have done so far? Then we have the right opportunity for you! We offer you not only a learning environment with modern “on-demand” learning methods in which you can deepen your knowledge, but you will get to apply those learnings in real-time. As program anchors, you will participate in an end to end journey from
Becoming One-Infosys face to your customer by managing services belonging to multiple Infosys internal service lines
Work with project managers to ensure that services and projects are being delivered with the agreed SLA’s and KPI’s
Establishing methods, cooperation models, new ways of working (e.g. Dev Ops , Agile)
Be a trusted partner and drive engagement directly with the business on the customer side
Identifying opportunities for digitization leveraging AI, Blockchain, Io T and other levers,
You will be supported in your endeavor by an A Team comprising of handpicked experts and leaders from the globally available Infosys talent pool. As a true leader of the team, you will be responsible for the career aspirations, performance management and training needs of the people who will work in your teams. Your team will expect you to be a hands on manager, completely approachable for them to understand their constraints and concerns and ready to act as a facilitator to remove the hurdles and impel them towards a higher level of performance.

As the one face to the customer, you will take along various service lines, giving guidance to the relevant delivery heads on the staffing needs, commercials, availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient, lean and quality solutions for your customers.
  • Knowledge / Skills required
  • Previous experience in having led managed services engagement for global customers
  • Strong knowledge on ITIL processes
  • Stakeholder Management
  • Experience with managing multi-locational teams including offshore and near shore teams.
  • Fluent written and spoken English.

Preferred skills
  • Led the teams from onsite for successful delivery of SAP full cycle implementations / services as project manager / service delivery manager for on-site and offshore Teams.
  • Experience in working with location business managers as well as in-depth knowledge of business processes, support processes and improvement initiatives
  • Experience in guiding customer and establishing Dev Ops model of delivery
  • Experience in the areas of the discrete manufacturing industry and / or automotive and / or chemicals.
  • Natural talent in the art of people management including team building and driving grounds-up innovation.
  • Experience in the area of proposal management, pre-sales and driving a sales pitch.
  • Good analytical and logical problem-solving skills combined with the talent to quickly grasp new tasks.
  • Excellent communication and documentation skills.
  • Knowledge / certification of S4 Hana and Scrum Master / Agile Coach/ Dev Ops can be additional benefits that you bring with you.
  • PMP or comparable certification.

Personal skills
In addition to the job-related qualification of the candidates, we place great value on personality suitability and fitment:
  • Pronounced ability not only to analyze but to connect the dots and think laterally
  • A high degree of pro-activeness and leadership
  • Passion for being customer focused and establishing long term relationships
  • Intense drive for excellence and quality
  • Excellent written and verbal skills
About Us
Infosys is a global market leader in business consulting and technology solutions, which has been named Europe's and Germany's Top Employer 2023. As a renowned partner of future-oriented companies, Infosys supports customers in more than 70 countries to always be one step ahead of the competition and innovation trends. Placed in the top group on the Forbes list of 100 most innovative companies, Infosys has 340,000 employees and annual sales of around $ 16 billion. With strategy consulting and the joint development of groundbreaking solutions in technology areas such as mobility, sustainability, big data and cloud computing, Infosys helps companies to grow in a constantly changing world. Infosys is one of the most successful growing companies in the consulting and IT sector in Europe .
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