Key Responsibilities and Accountabilities:

• Review transaction and login data to flag or identify potentially fraudulent activity. Flag any transactional pattern that does not fit the expected activity and investigate
• Triage fraud alerts and investigate, escalate and report fraud incidents
• Ongoing monitoring of existing fraud detection scenario suite to ensure that they remain effective, and the false positive ratio is kept to a minimum
• Input on scam loss and client experience data and trends for internal reporting
• Communicate via phone and email with client to gather relevant details as part of investigations.
• Conduct external fraud investigations and post investigation activities, including, in collaboration with key stakeholders, loss assessments and recoveries
• Prepare cases ensuring decision-making, risk mitigation and recovery is appropriate and documented
• Conduct analysis and assessments as required to support new/updated products, processes and systems
• Develop, document and maintain the team’s procedures and processes to make work more efficient within the team and ensure alignment with regulatory and internal policy requirements
• Provide out of hours support to our clients if they fall victim to a scam

Qualifications:
Essential:

• Finance or business Tertiary qualification

Desirable:

• ACFE Experience:
• 1-3 years in a similar role within fraud operations/risk management.
• Data analysis and reporting
• Fraud alert management
• Experience in investigations and recoveries
• Experience within banking
• Process documentation
• Client communication via phone and email

Knowledge:

• Knowledge and experience of Threat Metrix or similar tool
• Understand Compliance and Risk Management principles

Skills:

• Advanced proficiency with relevant software (including Microsoft Office, Excel, Power Point)
• Strong investigative and analytical skills with a keen attention to detail and thorough, logical thinking
• Experience in analysing and interpreting large data sets to identify and assess potentially fraudulent activity, proactively identify fraud trends, propose new scenarios to detect re-occurrences and assist in business decisions
• Strong communication skills including the ability to talk confidently and professionally with clients
• Be able to make sound judgements based on data and take responsibility for decisions made
• Have good interpersonal skills
• Ability to document end to end processes into comprehensive team procedures
• Be a good team player

Rabobank Global Behavioural Skills:
Judgement & Decision Making (Practitioner):

• Uses appropriate analysis, judgment and experience to make sound business decisions

Emotional Intelligence (Practitioner):

• Is aware of own and others' behaviors and attitudes and understands why people react as they do

Complex Problem Solving (Foundation):

• Identifies problems and reviews related information, to develop and evaluate possible solutions

Agility (Foundation):

• Demonstrates the ability to change own actions, course or approach in a changing situation