Permanent and Fixed Term (27 June 2025) positions available

• Based at the Tauranga Service
• Starting Salary: $68,660.00 - $83,003.00 (based on skills and experience)
• Engage with clients to support them into work, training and community participation
Fast paced, challenging, and rewarding environment

Be part of an organisation that makes a difference in the lives of New Zealanders
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

What you'll be doing | He aha tāu e mahi ana
As the face of the organisation, you'll engage with and work alongside clients to support them into work, training and community participation. You'll also ensure people receive their correct income support entitlements.
Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the telephone or face to face, all with different circumstances and receiving different types of support from us. You'll work with clients to empower them to achieve their goals and to take steps towards a better future.
You will build strong relationships and work collaboratively with others to enhance outcomes for our people. You will need to develop and maintain relationships with your peers and partner agencies to give and receive support when needed.
You will be exceptionally organised, with sound decision making and problem-solving skills. In addition to this, you will bring a high level of personal integrity and initiative and take ownership and responsibility to follow through and deliver for the people in our community.
Every day is busy and demanding but very rewarding as you can positively influence people's lives.

What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
You'll need to have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative, and self-management skills.
You'll need to be fast and accurate with data entry. You will also need a good understanding of a variety of technology systems and have the ability to support clients in the use of systems as they move to become more independent when applying for assistance.

Skills and experience you will need to bring to the role:

• Strong interpersonal skills and an ability to develop trust and rapport quickly.
• Sound decision making and problem-solving skills.
• The ability to adapt in a changing environment.
• Sound computer skills and the ability to learn new systems and processes quickly.
• Exceptional customer service skills.

Our culture
We are committed to providing you with a positive work environment and will work with you to achieve excellent results for clients, the team and you. We'll give you great training, support and on-going professional development. You'll work with like-minded people who want to get great results for New Zealanders.

How to apply: What's next? | He aha e whai ake nei
If this opportunity appeals to you, do not hesitate, apply now! To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. Also, you will need to address the following application questions in your application form:
If you would like to find out more about the role or would like to have a confidential chat about your application, please contact Bronwyn Lynn on Bronwyn.Lynn001@msd.govt.nz

Applications close: Sunday 24th November 2024

Position Description
https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx