Company Description
Waipapa Taumata Rau | The University of Auckland
The University of Auckland creates globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.

Job Description
Te Whiwhinga mahi | The opportunity
We seek enthusiastic and engaging customer services reps to join our Student Hubs as Casual Assistants.
Our team is the physical front door to the University, and we are responsible for providing high-quality, customer-focused services to our students, enabling them to successfully navigate critical steps of the student journey. This includes connecting students to self-service options and referring them to specialist staff and services as required.
For more detailed information, please view the position description.


Positions and Locations:
We have 5 open casual positions for on-demand work. Shifts may be available at various times between 7am and 10pm on weekdays and 8am to 10pm on weekends. The primary focus of these roles will be supporting with our peak activity in Student Hubs.
Start date and training: .
On-the-job paid training will be provided.
Pay rate:
The hourly rate for this position ranges from $23.15 to $25.32 per hour + Holiday pay


He kōrero mōu | About you
Previous experience is not essential, as we will provide full training. However, we are looking for candidates who can bring a positive, can-do attitude along with:

• Excellent communication skills
• Problem solving skills
• Customer-focussed
• Excellent IT skills
• The ability to work independently, and as part of a team

We work in a fast-paced environment, so the ability to be flexible, efficient, and organised is a must. As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably but not essential.


Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.
The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.
For more information, please visit Staff Benefits.


Me pēhea te tuku tono | How to apply
Applications must be submitted online by the closing date of 27/10/24 to be considered. Please apply with your CV and cover letter outlining what strengths you would bring to this role.
We will contact candidates as they apply, and this advert may close earlier if needed. Please keep eye on your emails (including junk mail) for communications from us.
If you have any questions about the role, please email studenthubcareers@auckland.ac.nz.

Additional Information
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpui MVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz