Support and enable our learners with the necessary knowledge, skills, and capabilities in an organisation dedicated to helping our communities.Mō tēnei tūranga - About the role: As a member of the learning operations team, you will work closely with the Learning Operations Manager to ensure alignment with departmental goals and initiatives. You will be responsible for providing quality customer service to internal customer and visitors to ensure a positive experience by being responsive, helpful, and professional. You will be acting as a matter expert for allocated course and general portfolio. You will also:

• Provide effective and efficient programme, course and exam administration support
• Support trainees, trainers and business partners
• Schedule courses, trainers and resources
• Book travel, accommodation, venues and catering

Ko tāu nā i tēnei tūranga - What you'll bring to the role: The Coordinator Learning Operations position is responsible for providing a comprehensive administrative support service for allocated training programmes, courses and exams. Coordinator Learning Operations lead our customer service ethos and work collaboratively with our Training colleagues to deliver our Training Strategy To be successful in this role, we'd expect you will:

• Have experience and thorough knowledge of modern office administration procedures and systems.
• Experience and knowledge of a Learning Management System and/or other databases.
• High standard of computer literacy with full competency in the MS suite of applications.
• Sound communication skills, both oral and written.
• A motivated, flexible, and proactive attitude.
• The ability to work autonomously and as part of a team.

The salary range for this role is $58,218 - $64,687 dependent on skills and experience relevant to the role.Ko wai mātou - Who are we? Fire and Emergency New Zealand is a Crown Entity responsible for reducing unwanted fires, responding to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters, and supporting increased community resilience.Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand's most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be.

• We Do the Right Thing – Kia Tika
• We Serve and Support – Manaakitanga
• We Are Better Together – Whanaungatanga
• We Strive to Improve – Auahatanga

Ko te tono mai - How to apply: Come join us - we are excited about the future of Fire and Emergency New Zealand, and we'd love you to be part of it! We value diversity as a strength and welcome applicants that can help bring a difference to our organisation.If this sounds like you, apply now. To download a copy of our position description please visit our vacancy page on our Fire Jobs website. If you have any specific questions about this role please email nhqjobs@fireandemergency.nz However please note, applications sent via email will not be accepted.Applications close 9th September 2024.Please note: Eligibility to work in New Zealand is mandatory for this role.