Serco is a place where you can grow
Join a team of 12,000+ professionals across ASPAC and experience a place of challenge, opportunity, and reward.
We offer lots of opportunity for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Comprehensive induction and ongoing training
• Opportunities for career advancement
• Supportive and inclusive work environment
• Health and wellness programs
• 24/7 shifts offering work-life balance
• Access to employee assistance programs
• Free onsite parking
• Competitive remuneration package
• Medical insurance discount
• Staff discount with selected major retail stores

Make an impact at Serco
As a well-trained Reintegration Officer (otherwise known as Corrections Officer) in the Justice & Immigration team, you’ll make a positive impact by supporting the rehabilitation and reintegration of prisoners within a secure facility, ensuring their safety, and supporting their reintegration journey. Working on a 24/7 roster, you’ll contribute to the security of the facility while fostering a safe and respectful environment.
Our Reintegration Officers makes a positive impact by:

• Promoting and maintaining a safe and secure environment
• Receiving prisoners into the facility, conducting searches, and supporting the daily activities and routines of the men, as well as escort duties within and outside the facility
• Supervising and supporting prisoners in rehabilitation and reintegration programmes
• Submitting accurate incident reports and maintaining administrative records

• Building positive relationships with prisoners, staff, and external agencies
• Supervising prisoner activities and work programs
• Actively participating in team meetings to enhance team cohesion

Serco is a place for you
To be successful in this role you’ll have:

• Full Class 1 Driver Licence
• Ability to work across a 24/7 schedule, including nights, weekends, and public holidays
• Experience or willingness to undertake NZQA Offender Management Level 3 training
• Excellent command of the English language as accurate incident report writing on a formal management platform is an integral part of this role
• Life experience and life skills to support the men in our care on their reintegration journey
• As a person you will be a reliable, dependable, trustworthy team player with well-developed problem solving skills and the ability to make informed decisions
• Physical fitness to meet the demands of the role

As a fast-growing and successful global company, Serco’s services span across the areas of Justice, Immigration, Defence, Space, Customer Services, Health, and Urban Mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Māori and Pacific people, LGTBQI+.
By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.
We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.
Impact a better future at Serco.
For additional questions, or to learn more, please contact Paula van Zijl – Talent Acquisition Partner: paula.vanzijl@serco-ap.com
(Please apply via the portal as we do not accept applications via email)