New Zealand Job Openings

NZME

CRM Support Administrator

Auckland

August 8, 2024

THE OPPORTUNITY:
Are you passionate about data and customer relationship management? Join our high-performing Commercial Operations team at NZME as a CRM Support Administrator! You’ll play a crucial role in connecting key sales systems and supporting the NZME Commercial CRM system for all Sales, Traffic, and Group Financial users across various locations.
KEY RESPONSIBILITIES:

Data management:

Manage CRM queues and ticketing, including account setups, ownership, updates, and general queries.
Collaborate with Bookings teams and GFS, ensuring data entry and maintenance adhere to business rules.
Review and correct data, plan and execute data maintenance, and identify opportunities for enhancement.

General CRM support:

Provide general CRM support, monitor the query ticketing system, and ensure adherence to standards and processes.
Offer friendly and efficient support, resolve user issues impartially, and log issues in the support desk and incident registers.
Collaborate with the Operations Manager on CRM development, maintain a knowledge base, and analyse support requests to identify learning needs.

Training:

Deliver user-friendly training sessions, both introductory and refresher, as required.
Develop and maintain training materials.

Testing:

Conduct User Acceptance Testing for CRM system enhancements and integrations.
Ensure testing is accurate, timely, and results are well-documented.

ABOUT YOU:

At least 1-2 years’ experience in an administration or data management role.
Experience with CRM systems and a proactive approach to identifying and implementing improvements are essential.
You are detail-oriented, with a knack for data accuracy, well-rounded general knowledge and a passion for customer service.
You thrive in a collaborative environment and are adept at troubleshooting and problem-solving.
Your communication skills are top-notch, and you can train and support users effectively.
A team-player and collaborative approach

WHAT’S ON OFFER:
Join a dynamic and supportive team environment with ample opportunities for professional growth and development. Make a significant impact on our Commercial Operations team’s success and learn from a top-performing group of media professionals.

Our Auckland Central headquarters is a lively hub, featuring state-of-the-art radio studios, an integrated newsroom, and the popular i Heart Lounge, where we host a variety of internal and external events. The vibrant company culture offers you access to a range of discounted products and services, and the opportunity to work at NZ’s leading premium integrated media company.

Here’s an opportunity to take the next step in your career, so if you love data, are competent with systems and customer relationship management then we want to hear from you.
All applicants will be asked about their current working rights in New Zealand. Eg. Citizen, resident, visa, no visa etc.

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