New Zealand Job Openings

Delta Utility Services Ltd.

Customer Services Representative

FULL TIME

November 7, 2024

Delta is your smart thinking infrastructure specialist. We construct, manage, and maintain essential energy and environmental infrastructure. Every day we make a difference in the lives of New Zealanders. We make communities better for people to live, work and play in - keeping the lights on, the trees trimmed and the parks green.

About the Role:

As the primary liaison for Delta's Clients/Customers, Field Staff, and Contractors, the Customer Service Representative (CSR) assumes a crucial role in handling inquiries, resolving issues, disseminating information, and fostering a positive overall experience while efficiently managing the completion of Delta’s metering field work.

The CSR takes ownership of Delta's field operations, ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while placing a top priority on safety considerations. This role reports to the Customer Service Team Leader.

About You:

  • Resilient, maintains professionalism, cheerful outlook.
  • Committed to self-improvement and stays updated on industry trends.
  • Empathy towards customers' concerns.
  • Adaptable and flexible in communication channels.

What you need to Succeed:
  • NCEA Level 3
  • Class 1 driver’s license.
  • 12+ months’ experience in a Service Desk support role
  • Proficient knowledge of MS365 database systems
  • Effective organisation
  • Excellent communication
  • Accurate data entry
  • Thoroughness
  • Customer-facing experience
More About the role:
  • This is a full-time, permanent role working 40 hours per week.
  • The wage range for this role is $61-62k (gross) - dependent upon qualifications and experience.
  • This role is based in Dunedin, South Island, New Zealand

What's on Offer:
  • Discounts tied to popular retailers and service providers through our 'Boost' programme.
  • Extra company contribution to Kiwi Saver after your first year.
  • All permanent and fixed-term employees automatically qualify for Cigna Life Insurance cover.
  • Personal use fuel card giving access to company fuel discounts.
  • Employee Referral Scheme.
  • Access to a Footprint Wills package.
  • Paid professional membership fees.
  • Access to discounted medical insurance with Southern Cross.
  • Commitment to safety, to make sure everyone gets home - every day.
  • Wellness benefits including 24/7 confidential EAP support and fresh fruit.
  • Team activities and social clubs.
  • Professional development, training, and courses.
  • Corporate Social Responsibility programmes and initiatives.
  • Joining a progressive and reputable South Island organisation
If this sounds like you, you have a positive attitude and want to be part of a great team, we want to hear from you.

Apply Now!

Delta is an equal opportunities employer, providing competitive remuneration and structured support for your career development. .

Please note:
  • Only shortlisted candidates will be contacted for this position; unsuccessful candidates will be notified via email.
  • Successful candidates will be required to submit to and pass a pre-employment drug and alcohol test.

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