• Document customer experience feedback and findings and present to the broader team regularly.
• Onboarding and verifying customers (investors)
• Processing requests and communicating with our customers to make sure they have an exceptional experience as they join and use our platform
• Completing operational tasks such as banking activities, transferring shares from other brokers and ensuring we comply with relevant regulations
• Always on the lookout for process improvements including helping our wider Hatch team come up with ways to deliver even better customer outcomes.
• Consistently meeting and improving our Hatch customer success standards and processes to ensure an optimal customer experience!

• Ideally, you will have experience in financial services or retail investing. If not, a strong desire and ability to learn about retail investing is a must.
• Excellent problem-solving skills, can take on board information quickly and accurately, then action through to completion
• A strong customer focus, and able to deal with customers from differing levels of financial and technical knowledge
• Exceptional communication skills, both verbal and written. You can anticipate the next question and craft the right response
• Team player who is collaborative and is able to build high trust relationships quickly

• A hybrid 3+2 model combining working from the office and from home.
• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

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  Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.