New Zealand Job Openings
FNZ
Customer Success Specialist
Wellington
FULL TIME
October 22, 2024
We are seeking a driven self-motivated individual to join our Hatch team as a Customer Success Specialist.
What you’ll do:
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Document customer experience feedback and findings and present to the broader team regularly.
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Onboarding and verifying customers (investors)
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Processing requests and communicating with our customers to make sure they have an exceptional experience as they join and use our platform
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Completing operational tasks such as banking activities, transferring shares from other brokers and ensuring we comply with relevant regulations
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Always on the lookout for process improvements including helping our wider Hatch team come up with ways to deliver even better customer outcomes.
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Consistently meeting and improving our Hatch customer success standards and processes to ensure an optimal customer experience!
Our ideal candidate will have:
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Ideally, you will have experience in financial services or retail investing. If not, a strong desire and ability to learn about retail investing is a must.
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Excellent problem-solving skills, can take on board information quickly and accurately, then action through to completion
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A strong customer focus, and able to deal with customers from differing levels of financial and technical knowledge
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Exceptional communication skills, both verbal and written. You can anticipate the next question and craft the right response
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Team player who is collaborative and is able to build high trust relationships quickly
What is in it for you?
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A hybrid 3+2 model combining working from the office and from home.
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A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.
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Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
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We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.
Our story
If this role appeals to you, please apply with your cover letter and CV by the 17th of November2024.
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Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.
For more information, please reach out to us!
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