New Zealand Job Openings
Fliway Group
Customs Support
Auckland
FULL TIME
September 9, 2024
10th September, 2024
Our Story:Welcome to Fliway, a dynamic powerhouse in the world of logistics! As part of NZ Post, we stand tall as one of New Zealand's largest fully integrated logistics providers, offering seamless global supply chain solutions that span international freight, warehousing, and doorstep delivery for businesses and homes alike. Picture yourself as part of our vibrant family of over 500 passionate individuals, driving innovation and excellence in logistics. With a nationwide presence boasting 13 Branch locations and 9 Warehouses strategically placed across the country, Fliway is your gateway to an exhilarating career journey in the logistics industry.
About the role:
Customs Support is responsible for general office duties within the UPS/Fliway Customs Division. You are also responsible for supporting the customs clearance brokers ensuring that all documentation is correct by working with importers and exports to gather and compile this information. You will be communicating and working with MPI and NZ Customs, as well as other government authorities to ensure consignments meet the requirements of these authorities.
Key Responsibilities:
- Provide help with inquiries about products or services, guide customers through troubleshooting processes, and resolve issues they encounter.
- Address and resolve customer complaints effectively, ensuring a satisfactory resolution while maintaining professionalism.
- Assist with order placements, modifications, cancellations, and returns, ensuring accuracy and timeliness.
- Foster positive relationships with customers to enhance their overall experience and encourage loyalty.
- Full time Position, 40 hours per week starting Monday to Friday from 8:00am to 16:30pm based in Auckland.
- Opportunities for growth and advancement within a dynamic Air & Ocean environment.
- A supportive team culture focused on safety, reliability, and effective communication.
- Experience in understanding cargo wise, exporting, importing and customs experience.
- Experience in working with government agencies i.e., MPI, NZ Customs
- Microsoft office / computer literacy
- Excellent customer service and communications skills vis both phone and email
- Strong attention to detail and high accuracy data entry
- Ideally worked in a customs support environment
At Fliway, we're not just a company; we're a values-driven organization built on pillars that guide our every action: Safety, Service, Pride & Profit.
To apply for this vacancy, you MUST be eligible to work in NZ.
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