New Zealand Job Openings
Downer Group
Dispatch Centre Team Lead
Auckland
September 11, 2024
Downer New Zealand is a leading provider of integrated services. Our commitment to building long term relationships and supporting our customers with high calibre services and solutions; the talents of our people; and consistent excellence in operational delivery sets us apart.
Downer is a significant player in the Telecommunications industry within New Zealand. From cities to rural communities, from the Chatham Islands to Antarctica, our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.
Te kōwhiringa | The Opportunity
As a Team Lead within our Work Management Centre, you will oversee the processes of works dispatched to our greater Telecommunications Field Teams. You will be the first point of contact for representatives, lead and manage a small to medium sized team, manage escalations from field managers, regional managers and optimise processes to continuously improve outcomes achieve KPI targets.
This role would suit a people-oriented Team Lead with high-volume dispatch centre experience. You will build rapport quickly with the team, our customers, provide insight and solutions that empower our teams to deliver an optimal, seamless and efficient process for the Telecommunications business.
To be successful in this role you will have
- Proven experience leading a team in either a contact centre, dispatch or jeopardy management role.
- Strong problem-solving abilities and good technical aptitude to manoeuvre multiple systems to seek solutions.
- A strong communicator with a positive attitude, the ability to provide direction to the high-performing, knowledgeable team.
- Previous experience in a technical industry is advantageous.
- The ability to empower team members to achieve KPI’s and provide guidance, coaching and individual development opportunities.
- The opportunity to build your professional career in a multi-disciplined business environment.
- Competitive remuneration and access to Downer benefits including health & wellbeing initiatives.
- A supportive leadership team who believe our teams are our biggest asset and ensure our people are recognised and rewarded for the work that they do.
- A supportive and dynamic team environment.
- A workplace that takes responsibility and accountability for the care and protection of peers, the business, the communities in which we operate, and the environment.
Me pēhea ki te tono | How to apply
If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 713197
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