Job ID: 161870
Department: Food & Beverage
Listed: October 10, 2024

The Whakapapa whānau are an ambitious and passionate team, running year-round operations on the northern slopes of Mt Ruapehu. In winter, from June until October, this includes a world-class ski area. In summer, from December until April, this includes our summer sightseeing operation, heroing our iconic Sky Waka gondola. Each year we welcome hundreds of thousands of manuhiri (guests) to Whakapapa, many with life-long connections to the maunga (mountain) and surrounding region, some even third or fourth generation.
Mō te tūnga | About the role
Are you a dynamic leader with a passion for exceptional food and beverage experiences?
Join the leadership team at Whakapapa Ski Areas and shape the future of our mountain hospitality. As our Food & Beverage Business Manager, you'll oversee the operations of our bustling cafes, ensuring they deliver unforgettable experiences to our guests.
On a busy day in the middle of the ski season there would not be many operations with the size and scope of Whakapapa in the NZ.

Key responsibilities include:

• Drive revenue and growth: Identify new opportunities to expand our food and beverage offerings and maximise profitability.
• Lead a talented team: Inspire and develop your team to deliver exceptional customer service and maintain high standards of quality.
• Manage operations: Ensure smooth day-to-day operations, from procurement to inventory management and staff scheduling.
• Foster a service-focused culture: Create a positive and welcoming environment for both guests and staff.

Ngā pūkenga me ngā wheako ōu | Your skills and experience
Our ideal applicant must have:

• Proven experience managing multiple sites with the proven ability to proactively manage logistical challenges and fluctuating guest numbers.
• Proven leadership: Demonstrated experience managing a successful food and beverage business in a high-volume environment.
• Strong business acumen: A solid understanding and proven experience of financial management, budgeting, and revenue generation.
• Exceptional customer service: A passion for providing outstanding experiences to our guests.
• Effective communication: The ability to build strong relationships and inspire your team.
• Adaptability: The flexibility to thrive in a fast-paced and dynamic environment.

Please note, this is a permanent position - the successful applicant must have the legal right to work in New Zealand prior to the commencement of the role.
Ngā āhuatanga kei a mātou | What we offer
Gear up for the ultimate work adventure at Whakapapa. Joining Whakapapa unlocks a number of perks:

• A complimentary season pass for skiing and / or snowboarding, and access to day pass discounts for friends and family
• Free beginner and intermediate group lessons. Don't have equipment? You'll receive discounts on that too
• Exclusive food and beverage, and retail discounts, for use in Whakapapa's cafes and store
• Guaranteed base hours for all full-time and part-time staff
• Priority access and discounts to our on-mountain medical centre services

Your Whakapapa whānau experience is not just a job: you will build lifelong memories and experiences in one of the most beautiful and culturally significant places on earth!
Remuneration range - $90,000 to $110,000 depending on experience
Tono mai - Apply now

** Research shows that while men apply to jobs when they meet approximately 60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. If you think you have what it takes for this role but maybe you don't meet every single bullet point above, we encourage you to get in touch. We'd love to hear from you and see if you could be a great fit for our whānau.
***On October 27, 2023, Ruapehu Alpine Lifts Limited was put into Receivership with Brendon Gibson and Neale Jackson appointed as Receivers. They have transferred the ownership of the Tūroa ski area to new operators, and are continuing to work on the sale of Whakapapa.