We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.


Ready to make an impact? We are!
We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’
Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.


About the Role | Mō te Tūranga
Woolworths NZ is on a mission to redefine the online grocery experience, and we're looking for a visionary Head of Customer Growth to lead the way. This is your chance to spearhead data-driven marketing strategies, breathe new life into our customer lifecycle management, and partner with our digital gurus to create truly influential shopping experiences. From cutting-edge digital campaigns to impactful above-the-line initiatives, you'll orchestrate a symphony of marketing magic, all while keeping a laser focus on e Commerce targets and elevating our brand perception. If you're a passionate innovator with a knack for turning data into gold, this is the role for you.


Key Responsibilities:

• Use our single customer & member view to influence customer retention & loyalty
• Drive efficient & effective customer acquisition, activation & onboarding
• Build a deep understanding of the e Com & Woolworths customer value proposition and an ability to convey this value to customers in a simple, yet highly compelling way
• Deliver smart growth through commercial thinking and clear prioritisation. Provide clear forecasting, commercial modelling & ROI evaluation to give the broader business confidence in return.
Lead the customer growth squad, fostering innovation, collaboration and delivery of commercial objectives including sustainable customer acquisition, retention, reactivation & lifetime value growth

About You | Mōu
With over 10 years of experience leading strategic and data-driven marketing initiatives, you're a seasoned expert in customer acquisition, retention, and lifecycle automation. You've honed your skills in brand development, personalisation, and content delivery, consistently driving customer growth through traditional, digital, and loyalty marketing ideally within a Saa S or Subscription based business.


A data aficionado, you possess a strong understanding of analytics, data science, and predictive modelling, allowing you to extract actionable insights from complex datasets and leverage personalisation models to unlock customer and commercial value.


You're a natural leader, adept at developing high-performing teams and fostering a culture of collaboration, continuous improvement, and customer-centricity. Your strategic thinking guides performance across multiple complex workstreams, always prioritising effectively to maximise impact. Not only can you articulate complex marketing and technology concepts with clarity, but you also thrive in fast-paced agile environments, leading cross-functional teams and influencing stakeholders at all levels.


Our Benefits | To Tatou Painga

• Genuine flexibility in how and where you work
• Ongoing development within an ANZ team and access to COE/specialist career opportunities
• Grocery discount card and discounted online shopping delivery
• Banking and insurance (health, life etc) discounts
Global and local career opportunities

Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.


We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!


Come as you are | Nau mai, whakatau mai
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.


We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.


If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou


Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.