Apply for Lead Support Representative Role at Hato Hone St John

New Zealand Job Openings

Hato Hone St John

Lead Support Representative

Auckland

PART TIME

October 21, 2024

Company Description
Ko wai mātou - About us:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description
He aha te tūranga - About the role:
Our telecare team have an exciting opportunity for a confident, tech-savvy and multi-tasking support representative to join them. The role is fixed term for 12 months, part time (20 hours per week) , Monday to Friday 9am-1pm.
We are looking for the someone to help focus on overall customer growth within our telecare area, with the purpose of attracting new customers, through education and promoting the benefits of a St John Medical Alarm. This includes supporting new customer acquisition referrals, by providing accurate information on all Telecare products, services and supporting the Telecare Field Support Representatives as required.
Support sales and activity target through effective promotion of Telecare products by building and maintaining positive and productive relationships with customers, external stakeholders, and the community.
Training will be full time for 3 weeks 0830 to 1700. The role hours can be worked either over Monday to Friday 0900 to 1300 (20 hours) or Monday to Thursday 0900 to 1430 (20 hours) The shift includes 30 minute unpaid lunch break

Qualifications
Ko wai koe - About you:
To be successful in this role, you will have:

Demonstrated experience and understanding of the New Zealand Health and social care environment.
Previous experience in a customer contact role and passion for delivering excellent customer service.
A "Can do" attitude focused on achieving results and doing what is required to achieve success.
The ability to work in a high paced and changing environment.
Demonstrable personal commitment to and promotion of St John Core Values

The most important attributes we are looking for is attitude and the willingness to learn. We will develop the right person who has the desire to work with purpose.

Additional Information
Me pēhea te tuku tono - How to apply
Click "apply now" before applications close on 3rd November 2024.
For further information please contact Cheru Pillay on 027 215 0197 for a confidential discussion.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.
If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

We regret to inform you that this job opportunity is no longer available as it has expired

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