Type: Permanent Hours: Full time Location: Auckland Business Group: Te Waka Aukaha/Planning, Design and Assurance Branch: Kāwai ki te Iwi / Service Delivery and Operations Salary: $63,561 - $84,951
At the Service Delivery and Operations branch (SDO), we are the face of DIA. Whether we're helping to register births, deaths or marriages, or processing passport applications, community grants or civil union and name change registrations, we're dedicated to serving the needs of New Zealanders.
Working as part of the Business Capability team you will be responsible for delivering training that meets the needs of SDO Branch. The work can be varied with a focus on customer service, policy, procedures and processing, training new and existing kaimahi in the use of departments operating systems.

You will:
Be able to deliver technical information in a way that engages the learner.
Be proficient in facilitating group activities and discussions with previous training delivery or teaching experience with a willingness to further develop your knowledge as a facilitator.
Be quick to pick up new technology, systems and processes.
Have an understanding of adult learning principles and an ability to adjust your delivery to groups and individual learner needs.
Be willing to engage in the work to broaden own knowledge and understanding.
Be comfortable working under pressure and engaging in activities that stretch your comfort zone.
Working at the Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders. With offices in Auckland, Wellington and Christchurch there is some travel required. Come and discover genuine job satisfaction by helping us deliver even better services to New Zealand. We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.
Applications close: 5pm, 30 August 2024. For more information please contact: David Singer, David.Singer@dia.govt.nz Job description: To review the full job descri'ption, please click here. If you are unable to follow the link, please review the full job description on our careers website.