Permanent | Full time

40 hours per week, Monday to Friday

Do you have outstanding customer service skills and a can-do attitude?

Are you a great communicator who can build rapport with people from a wide range of backgrounds?

Libraries are a core function of Council, responsible for delivering library services to the Upper Hutt community across a seven-day operation. As the Libraries Central Services Coordinator you will support the Central Services Team Leader to deliver the best customer experience for all customers and visitors to the Upper Hutt Central Library. In the absence of the Team Leader the Central Services Team will benefit from your professional leadership, experience, and sound judgement.

The key responsibilities of this role are to:
Develop, coordinate, promote, and deliver of a wide range of services, programs, and events aimed at adult customers across the Upper Hutt Libraries network, across our seven-day operation. This may require occasional flexibility with hours of work to support our premier events.

Build and maintain relationships with a wide range of community groups, organisations, agencies, and other Council teams, to facilitate and respond to ideas for services, community-led programs, and Hot Seats. This includes coordination of bookings for our public spaces.

Ensure that all service points within the Central Library are staffed with appropriately trained staff across our seven-day operation. This involves coordination of rosters and our on-call team.

To be successful in this role you will have:
A passion for providing excellent customer service and be capable of dealing with the public in a confident, calm, and friendly manner that will bring credit to yourself and the Council.

Be a self-starter with the ability to multi-task and manage a varied workload.

A high degree of motivation and a willingness to embrace opportunities.

Teamwork skills and the ability to mentor, coach, and train colleagues.

A clear understanding of, and commitment to, Te Tiriti o Waitangi Principles.

An understanding of public libraries and their role in their communities.

Technical competence with MS Office, smart devices, and other libraries related technology.

All applications must include a cover letter, CV and a completed online Upper Hutt City Council application form.

Applications close 9am Tuesday 10 December 2024. We reserve the right to interview and select a candidate prior to the closing date.

PLEASE NOTE: THAT YOU MUST HAVE THE RIGHT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS ROLE.