Are you an experienced and skilled Master looking for an exciting opportunity? Do you have a passion for providing exceptional customer service and navigating the stunning Hauraki Gulf? We are currently seeking a talented individual to join our team as a Master.
At Fullers360, we are the leading provider of ferry services in the Auckland region, offering commuter and tourist passenger ferry services to the beautiful islands of the Hauraki Gulf. As a Master, you will play a vital role in providing safe, efficient, and enjoyable experiences for our passengers.

About us

Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.

Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.

We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do!


About the role
Reporting to the Crew Manager, this role is tasked with ensuring an outstanding experience and safe journey for our customers. This includes ensuring our vessels are well maintained, and all crew onboard are trained and operating at a high standard.


You'll be a real champion of the customer experience, and motivate your crew to go above and beyond.


Hours of work:

• Rotating roster (no set pattern) including public holidays and weekends
• No set pattern, usually 5 days on and 2 days off
• 120 hours over a 3-week period, average of 40 hours per week
• Shifts fall between the hours of 4.30am - 2am (morning, afternoon and night shifts)
• Morning shifts start between 4.30am - 8.30am and night shifts finish between 10pm - 2am.

About your tasks and responsibilities

• Safe and efficient running of the vessels, leading your crew to a high standard and motivating them to work as a team
• Provide crew training and guidance to keep elevating the customer experience as well as set the crew up for career progression;
• Provide excellent customer service to your passengers and lead passenger & crew safety on board
• Perform day-to-day upkeep on your vessel
• Uphold clear and transparent communication with the Ops team and other departments for a smooth operation.

About your background, skills and qualifications:

• A current New Zealand SRL or Chief Mate certificate, with endorsements for vessels over 24 meters, vessels <500GT, high speed endorsement or higher skippers ticket (OR Australian equivalent) (24m, Pax, 500GT, HSE)
• High speed vessels and large passenger numbers endorsements OR experience on passenger ferries/ships/vessels required
• A current New Zealand Marine Engineering MEC5 ticket is highly advantageous
• You’ll be experienced working on high speed passenger vessels
• You MUST have the right to work in NZ to be considered for this role
• You pride yourself on providing an outstanding customer experience
• You have a proven track record and ability to successfully lead and support your crew
• You are committed to continuous improvement
• Due to changing weather conditions and variable operational requirements, a flexible and positive attitude are essential

This position is on a rotating roster which includes weekends and public holidays.

• Due to the nature of shift work involved, applicants are required to have a full driver's license and their own transport unless based in Auckland CBD.

About our benefits & perks (T&C's apply)

• $47.03 - $63.97 per hour dependent on experience. When working past midnight, hourly rate increases times 1.75
• Free ferry travel for work and leisure for our full time permanent employees (partner and dependents under 18 travel free for leisure, 25% discount if commuting)
  
• Free annual flu shots and EAP (employee assistance program)
• Free basic skin check at Molemap (valued at $200)
• Free period products for our staff and customers
• Access to subsidised CBD parking if you're commuting from Auckland city (Princes Wharf at $30 per week)
• Access to discounted gym memberships (Auckland Council & Les Mills) and discounted healthcare (Southern Cross)
• Discount at Spec Savers for employees and their family
  
• Stable employment as an essential services provider (we operate 365 days of the year).

• Candidates must have the right to work in NZ to be considered for this role.

Please note:
As part of the recruitment process you will be required to undergo pre-employment screening including medical, drug and alcohol and reference checks. Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.