Our New Zealand Team is currently searching for a Sales & Customer Success Team Administrator!

• Weekly updates for CSM team on upsell activity versus target.
• Provision of data for sales and CSM teams
• Support sales team with customer invoicing and reporting requests and requirements
• Support CSM team with all invoicing queries
• Liaising with the Wellbeing Support Team as issues are raised regarding all TELUS Health Business System for Counsellors/Consultant (THSC) invoices into TELUS Health Business Systems (THBS)

• Processing the payments of NZ-based Counsellors invoices every Tuesday through Computer accounting package (Q5) and into online banking facility for payment
• Processing invoices from non-THSC Counsellor/Consultants when received and setting up for payment on the following Tuesday
• Paying Australian-based Counsellor/Consultants accurately monthly on or about the 25th of each month – manual processing through THBS into Q5 and manual payment through Westpac Australia online banking
• Reconciling Bank statements (weekly)
• Reconciling Visa statements (monthly)
• Administering chargebacks and expenses
• Paying general suppliers accurately on 20th of each month through Q5 and online banking
• Processing and paying staff wages accurately on or by 23rd of each month, using IMS Payroll
• Timely submission of all required returns to the IRD
• Upgrading payroll software as new releases received
• Keeping up to date with relevant legislative changes
• Processing PAYE payments on or before 20th of the month
• Keeping all staff leave information up to date

• Providing cover for other staff to maintain the high level of service to customers
• Co-ordinating with the other office staff to ensure appropriate management of and adherence to all office procedures and processes
• Co-ordinating with the other office staff to always ensure adequate office support available
• Attending meeting and informal/formal functions etc, as required
• Recommending innovative ways to make the office systems and processes more seamless, efficient, and effective

• All contact with Counsellor/Consultants, customers, debtors, creditors, and suppliers is in accordance with best practice and in line with TELUS Health standards
• Completeness, integrity and timeliness of financial data capture and financial systems
• Accurate and timely reports are prepared and presented to the GM
• All accounting and finance-related issues are addressed within 2 days
• All invoices are processed within three days of the completion of the work and receipt of provider invoices
• Invoices are prepared and processed by their respective deadlines
• Relationships with customers, clients and counsellors are robust and effectively managed
• Compliance with all relevant business, industry specific legislative/regulatory requirements and company financial and management controls and policies.
• Helpful assistance within the office when team is overloaded, or additional support is required. This will include having a good understanding of all key processes and familiarity with THSC and THBS.

• Excellent relationship building and interpersonal skills - able to relate to a wide variety of people, be an integral part of and contribute to the TELUS Health NZ team
• Very good organisational skills - methodical and systematic; able to organise workload and prioritise tasks
• Excellent communication skills - both written and verbal
• Customer focused; good at following up on issues; highly professional manner in dealing with customers, clients, Counsellors/Consultants etc
• Sound problem-solving skills. Sorts through complex issues and conducts comparative analysis of multiple solutions.
• Expertise in using Excel and accounting and financial software to record or analyse financial information.