Our team is looking for a highly professional and passionate Store Manager to join us at Ak Fam Ltd trading as G&K Grill and Kebabs that offers a fusion of Middle Eastern and South Asian cuisine. This role is based in a small takeaway shop located in Viaduct, AUCKLAND CBD close to the Harbour Marina with a 2-minute walk to the waterfront. Our shop is situated in a popular location surrounded by classy hotels, 5-star restaurants and bars as well as the convenience of an aquatic center next door offering sauna, spa, café and a gym for the fitness enthusiast. We are also a 5-minute walk from the Britomart Train station.
This role is a permanent and full-time job offer with a minimum of 30 Hours per week and maximum hours 50 HPW. Working hours might change/increase during busy time depending on work load, seasonal factors and holiday periods. The minimum wage is $31.61 per hour and maximum wages will be $32.50 per hour. Candidate should pass a background check and be physically fit. New Zealand citizens or residents are preferable.
The main responsibilities for this role include:

• Maintain proper inventory levels, ensure stocking.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Organize all store operations and allocate responsibilities to personnel.
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• Processing orders and requests.
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels
• Supervise and guide staff towards maximum performance.
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency.
• Monitor stock levels and purchases and ensure they stay within budget.
• Deal with complaints from customers to maintain the store’s reputation.
• Plan and oversee in-store promotional events or displays and analyse sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines.
• Delivery order to existing customers and marketing of building new customers.
• Resolving issues and troubleshooting technical problems
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Maintain outstanding store condition and visual merchandising standards.
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behaviour and high performance.

To be successful in this role you will have:

• Minimum of three year of working experience in a managerial position
• Excellent communication skill
• Ability to build sound relationship with customers and colleagues
• Flexibility to work all shifts including weekends

Please provide essential information as follows to ak.grillandkebabs@gmail.com , otherwise, we may not be able to get you through to the recruitment step.
1. Your resident status (NZ citizen, NZ resident or Valid visa holder)
2. CV; and
3. Reference letter to prove your relevant work experience
Job Types: Full-time, Permanent
Pay: $31.61 – $32.50 per hour
Expected hours: 30 – 50 per week
Application Deadline: 25/10/2024