Are you a dynamic leader passionate about redefining mobility in Nigeria? 9ja Rides.com.ng is seeking dedicated Customer Service Managers in Lagos, Abuja, Port Harcourt, Kano and Benin to help drive an exceptional customer experience as we launch a homegrown alternative to Uber and Bolt.
About Us
At 9ja Rides, we are committed to creating a seamless and secure ride-hailing experience for our users while prioritizing local needs and preferences. Join us as we make reliable transportation more accessible across Nigeria.
Role Summary
As a Customer Service Manager at 9ja Rides, you’ll lead a team focused on delivering excellent support, building customer loyalty, and ensuring high service quality. This role requires a proactive problem-solver with a minimum of 5 years of experience in mobility, ride-sharing, logistics, or transportation.
Key Responsibilities

• Lead customer service teams in providing efficient and friendly support to riders and drivers.
• Develop and implement strategies to improve service levels and response times.
• Handle escalated customer issues, ensuring timely and effective resolution.
• Analyze customer feedback and data to drive improvements in service and experience.
• Collaborate with operations and technical teams to ensure seamless service delivery.

Requirements

• Minimum 5 years of experience in customer service management, ideally within mobility, logistics, ride-sharing, or transportation.
• Proven ability to manage, inspire, and develop customer service teams.
• Strong problem-solving skills with an analytical mindset.
• Excellent communication skills and a passion for enhancing the customer journey.

Locations

• Lagos
• Abuja
• Port Harcourt
• Benin

If you're ready to help 9ja Rides set a new standard in Nigerian mobility, we’d love to hear from you.
Job Type: Full-time
Pay: From ₦200,000.00 per month
Experience:

• Customer Service Management: 5 years (Preferred)

Expected Start Date: 01/01/2025