Head of Retail Operations

Prestige Consulting Org

Unspecified

• Oversee daily operations of all locations to ensure smooth and efficient service delivery.
• Develop and implement operational policies and procedures to improve overall performance and efficiency.
• Monitor key performance indicators (KPIs) and metrics to assess operational effectiveness and identify areas for improvement.
• Lead, mentor, and manage a team of managers and support staff at our distribution center
• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.
• Collaborate with the CFO and the finance team to monitor expenses, manage inventory, and optimize financial performance.
• Maintain high standards of customer service across all our stores to ensure a positive customer experience.
• Address customer complaints and concerns promptly and effectively.
• Work with senior management to develop and execute operational strategies to achieve business objectives, including expansion, market penetration, and customer retention.
• Negotiate contracts and maintain relationships with suppliers, vendors, and third-party service providers.
• Ensure timely procurement of pharmaceuticals and other products to maintain optimal inventory levels and reduce understocking or overstocking at the distribution center and in the stores.