Nigeria Job Openings
So Fresh
Helpdesk Officer(Food/Retail) - Lekki Phase 1, Lagos
Lagos
FULL TIME
October 12, 2024
Job Summary: The Helpdesk Representatives serve customers by providing product and service information, resolving customers’ concerns, complaints and obtain feedback, as well as ensure sales are closed at the stipulated time.
Location(s): Lekki Phase 1 – Lagos
Salary and Benefits:
- Salary: 85,000 – 100,000
- Annual leave and Allowance
- Health Insurance
- Pension contribution
Job Description:
- Communicate courteously with customers by phone calls, emails, online and social media
- Assist customers to facilitate their choices and purchases of freshly processed products
- Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback
- Provide pricing and delivery information to customers
- Set up new customers’ account or update existing customers’ details on Vend.
- Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form
- Explore cold and warm calling to both new and existing customers to ensure customer retention
- Build sustainable relationships and trust with customers through interactive communication
- Close sales at the promised time
- Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
- Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.
- Minimum of OND, B.SC, HND certificate in a relevant field
- Working experience in the QSR/Food industry in desirable
- 1 -2 years’ experience in helpdesk/customer service in the food industry
- Working knowledge of customer service principles & practices
- Willingness to work on weekends.
- Possess excellent telephone etiquette
- Ability to always remain professional and courteous with customers
- Computer literacy is highly required
- Candidate must live close to the work location as there is no accommodation: Lekki Phase 1, Lagos.
Pay: ₦85,000.00 - ₦100,000.00 per month
Application Question(s):
- This job is based at Lekki Phase 1 and does not come with an accommodation, please confirm where you live.
Expected Start Date: 28/10/2024
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