Nigeria Job Openings

So Fresh

Helpdesk Officer(Food/Retail) - Lekki Phase 1, Lagos

Lagos

FULL TIME

October 12, 2024

We are currently recruiting Helpdesk Officers at So Fresh. So Fresh is a healthy food company with outlets across Nigeria. At So Fresh, we believe food should be fresh and close to nature as much as possible, hence we create tasty, fresh, delicious healthy food options.
Job Summary: The Helpdesk Representatives serve customers by providing product and service information, resolving customers’ concerns, complaints and obtain feedback, as well as ensure sales are closed at the stipulated time.
Location(s): Lekki Phase 1 – Lagos
Salary and Benefits:
  • Salary: 85,000 – 100,000
  • Annual leave and Allowance
  • Health Insurance
  • Pension contribution
Working Hours: 7am - 5 pm, Monday - Saturday.
Job Description:
  • Communicate courteously with customers by phone calls, emails, online and social media
  • Assist customers to facilitate their choices and purchases of freshly processed products
  • Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback
  • Provide pricing and delivery information to customers
  • Set up new customers’ account or update existing customers’ details on Vend.
  • Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form
  • Explore cold and warm calling to both new and existing customers to ensure customer retention
  • Build sustainable relationships and trust with customers through interactive communication
  • Close sales at the promised time
  • Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
  • Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.
Requirements:
  • Minimum of OND, B.SC, HND certificate in a relevant field
  • Working experience in the QSR/Food industry in desirable
  • 1 -2 years’ experience in helpdesk/customer service in the food industry
  • Working knowledge of customer service principles & practices
  • Willingness to work on weekends.
  • Possess excellent telephone etiquette
  • Ability to always remain professional and courteous with customers
  • Computer literacy is highly required
  • Candidate must live close to the work location as there is no accommodation: Lekki Phase 1, Lagos.
Job Types: Full-time, Permanent
Pay: ₦85,000.00 - ₦100,000.00 per month
Application Question(s):
  • This job is based at Lekki Phase 1 and does not come with an accommodation, please confirm where you live.
Application Deadline: 25/10/2024
Expected Start Date: 28/10/2024
New Job Alerts
ST MARY DEDICATION BRITISH INTERNATIONAL SCHOOL

Sales Representative

Benin City

FULL TIME

November 26, 2024

View Job Description
Kuda Technologies Ltd

Vice President of People

Lagos

November 26, 2024

View Job Description
CBM Christoffel-Blindenmission Christian Blind Mission e.V

Driver/Logistics Assistant - BMZ TDA Project

Abuja

November 26, 2024

View Job Description
CBM Christoffel-Blindenmission Christian Blind Mission e.V

Humanitarian Programme Officer - BMZ-TDA Project

Abuja

November 26, 2024

View Job Description
Firewood Rice Nigeria

Restaurant Food Server

Lekki

FULL TIME

November 26, 2024

View Job Description
Eat N Go Limited

Brand Operations Manager

Lagos

FULL TIME

November 26, 2024

View Job Description
Looking for similar job?
World Health Organization

ZONAL ICT HELPDESK TECHNICIAN

FULL TIME

November 13, 2024

View Job Description
So Fresh

Helpdesk/Online Sales Supervisor (Food/Retail) - Ikeja, Lagos

Lagos

FULL TIME

October 12, 2024

View Job Description
Jibs-Ray Nigeria Ltd

RESTAURANT SUPERVISOR AT LEKKI PHASE 1

Lagos

FULL TIME

September 21, 2024

View Job Description
So Fresh

Shift Supervisor (Food/Retail) - Lekki Phase 1, Lagos

Lagos

FULL TIME

October 12, 2024

View Job Description
Jibs-Ray Nigeria Ltd

DISPATCH RIDER AT LEKKI PHASE 1

Lagos

FULL TIME

October 24, 2024

View Job Description
Jibs-Ray Nigeria Ltd

STORE KEEPER AT LEKKI PHASE 1

Lagos

FULL TIME

October 24, 2024

View Job Description
See What’s New: So Fresh Job Opportunities
So Fresh

Outlet Supervisor (Food/Retail) - Lekki Phase 1, Lagos

Lagos

FULL TIME

November 12, 2024

View Job Description
So Fresh

Shift Supervisor (Food/Retail) - Lekki Phase 1, Lagos

Lagos

FULL TIME

October 12, 2024

View Job Description
So Fresh

Central Production Hub Shift Supervisor - Ogudu

Lagos

FULL TIME

October 12, 2024

View Job Description
So Fresh

Helpdesk/Online Sales Supervisor (Food/Retail) - Ikeja, Lagos

Lagos

FULL TIME

October 12, 2024

View Job Description
So Fresh

Shift Supervisor (Food/Retail) - Ikoyi, Lagos

Lagos

FULL TIME

October 11, 2024

View Job Description
View More Jobs by So Fresh
New Job Alerts
ST MARY DEDICATION BRITISH INTERNATIONAL SCHOOL

Sales Representative

Benin City

FULL TIME

November 26, 2024

View Job Description
Kuda Technologies Ltd

Vice President of People

Lagos

November 26, 2024

View Job Description
CBM Christoffel-Blindenmission Christian Blind Mission e.V

Driver/Logistics Assistant - BMZ TDA Project

Abuja

November 26, 2024

View Job Description
CBM Christoffel-Blindenmission Christian Blind Mission e.V

Humanitarian Programme Officer - BMZ-TDA Project

Abuja

November 26, 2024

View Job Description
Firewood Rice Nigeria

Restaurant Food Server

Lekki

FULL TIME

November 26, 2024

View Job Description
Eat N Go Limited

Brand Operations Manager

Lagos

FULL TIME

November 26, 2024

View Job Description