Contractual Arrangement: Special Services Agreement (SSA)

Contract Duration (Years, Months, Days): 6 Months

Job Posting: Nov 13, 2024, 12:56:09 AM

Closing Date: Nov 27, 2024, 4:59:00 PM

Primary Location: Nigeria

Organization: AF_NGA Nigeria

Schedule: Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.

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PURPOSE OF THE PROGRAMME

The country team is responsible for promoting technical cooperation, stimulating interest and coordinating assistance for health development based on global and regional strategies and WHO guidelines. It is also responsible for contributing to
the collection, analysis and dissemination of health information.

DESCRIPTION OF DUTIES

Under the overall supervision of the WHO Zonal coordinator, direct supervision of the ICT Focal Point, the incumbent will be in charge of the following tasks.
The Zonal IT Helpdesk Technician provides first level technical support and assistance to WHO zonal and state offices staffs, ensuring their satisfaction and ability to operate machinery or technology effectively. The technician troubleshoots issues, provides solutions, and maintains records of events and resolutions.
The successful candidate will be responsible for resolving technical issues, providing troubleshooting, and maintaining the organization's ICT infrastructure at the zonal and state level

REQUIRED QUALIFICATIONS

Education

Essential:


Completion of Secondary, technical, or commercial school
Desirable:
High school diploma or equivalent in Computer Science, Information Technology and ICT Certifications (e.g., Microsoft, CISCO, Comp TIA A+ or Network+, ITIL Foundation

Experience

Essential:
At least 3 years of experience in a helpdesk or technical support role

Desirable:


Experience with helpdesk and remote support tools, and ticketing systems. Understanding of networking principles and system administration tasks. Experience with IT Network architecture, Cisco routers and switches configuration, IP addressing and subnetting, Experience in virtualization

Competencies:
1. Communicating credibly and effectively
2. Foster integration and teamwork.
3. Produce results.
4. Move forward in a changing environment.
5. Manage resources effectively.

Use of language skills

Essential: Proficiency in English Language

Skills

Specific skills required:

• IT Skills; Work requires the use of word processing or other software packages, and standard office equipment. Formal or self-training in the use of standard office software.