• To assist the medical director and team in the execution of various administrative operations of the hospital, including collaborating with various departments to optimize workflow and ensure compliance with healthcare regulations.
• Duties will include, but are not limited to: analysis of clinical data and generation of strategy reports, including tracking of mortalities, outcomes, complaint resolution, and compliance with SOPS and institutional policies and guidelines.
• Function as a key team member to assist the medical director with preparations related to Safecare assessments and international hospital accreditation.
• Drafting, reviewing, and evaluating compliance with institutional policies, SOPS, and guidelines.
• Oversight of hospital clinical governance teams as delegated by the medical director.

Core Working Relationships / Key Stakeholders:
Internal:

• Medical Director, physicians and nurses of all cadres, clinical administration
• team, director of training, patient care advocacy team, laboratory and
• pharmacy personnel, COO

External:

• Patients, Locums consultants, health care agencies and accreditors, and suppliers of
• medical and non-medical equipment and consumables

Accountabilities:

• Shall work with and under the supervision of the medical director.

Key Responsibilities

• Assist the medical director in developing and implementing institutional guidelines and policies for the R-Jolad system to harmonize clinical practice and drive revenue.
• Assist with the management of consultant and specialty clinic schedules and rosters.
• Work closely with clinical quality to implement practice guidelines and innovative solutions.
• Support the medical director with administrative tasks as required.
• Stand in with external agencies such as the Association of Private Healthcare Practitioners.
• Support the recruitment process for new lines of service.
• Collate, organize, and analyze clinical, and operational data related to the outcome of care, such as mortalities, falls, hospital-acquired infections, etc.
• Draft and review the implementation of standard operating procedures (SOPs) and quality processes with the medical director.
• Any other duties assigned by the Medical Director.

Qualifications and Competencies

• A Degree in Medicine (MBBS) or Nursing (BNSC) is required, along with a valid medical or nursing license.
• Additional qualifications in healthcare administration, public health, or business administration may be preferred.
• Previous experience in a similar administrative role within a healthcare setting is highly desirable.
• Strong understanding of medical terminology, healthcare regulations, and industry standards.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Sound decision-making and problem-solving abilities.
• Knowledge of healthcare administration principles.
• Proficiency in computer software applications commonly used in healthcare administration, such as electronic medical records systems and Microsoft Office Suite.

Experiences:

• Prior clinical experience
• Familiarity with the healthcare financing landscape in Nigeria is an added advantage
• Experience with clinical administration and operations

Key Skills:

• Good time management and punctuality
• Excellent communication skills
• Analytical and problem-solving skills
• Ability to follow policies and procedures
• Professional demeanor
• Proficient use of Microsoft office and outlook
• Ability to work as a team member and autonomously
• The ability to build a rapport with patients from a variety of
• backgrounds and communicate with their relatives and caregivers.
• Project management skills.

Personal Qualities:

• Polite and confident
• Flexible, cooperative and able to multitask
• Positive, self-motivated and forward-thinking
• High levels of integrity and loyalty
• Sensitive and empathic
• Attention to detail.

Deliverables:

• These are to be submitted to the medical director as required.