Flikky Hairs is seeking a young, vibrant and efficient professional to lead the team, manage customers and oversee daily business operations.
Job Responsibilities
1) Collaborate with team members to ensure brand consistency
2) Communicate with followers & customers with etiquette and excellent customer service
3) Strategic commenting, respond to queries in a timely manner and monitor customer reviews
4) Optimum use of Whats App Business tools e.g. (catalogue, labels, replies, etc.)
5) Suggest and implement new features to develop brand awareness, like promotions and competitions
6) Stay up to date with current technologies and trends in social media, design tools and applications
7) Confirm payments, and document orders (using order template) on all platforms (Whats App & Instagram)
8) Save all customers’ phone numbers with their first name and location on Whats App.
9) Follow up on customers through text (Instagram & Whats App) after 7-14 days of receiving their products to confirm they are satisfied with the products or services received.
10) Direct any complaints you cannot handle to the CEO
11) Assist with general office tasks when needed and other tasks assigned by the CEO
12) Coordinate content creation and other marketing strategies 13) Report daily to the CEO and give bi-weekly report on company progress, sales, complaints and stock availability
Job Requirements:
Proficiency with office tools - Microsoft Office/Google Suite
Record-keeping
Team coordination
Basic content creation knowledge
Previous experience managing a hair/beauty business
Location: Lekki, Lagos State, Nigeria.
Salary: #70,000-#80,000
Work Structure: Onsite. Monday-Saturday, (8 AM - 6 PM)
Job Type: Full-time
Pay: ₦70,000.00 - ₦80,000.00 per month
Application Question(s):

• State your precise place of residence in Lagos.

Experience:

• Business Management: 2 years (Required)