Nigeria Job Openings
Fadac Resources and Services
Service Center Manager
Lagos
FULL TIME
October 21, 2024
Location: Lagos
JOB RESPONSIBILITY:
- Daily Service Operation Handling
- Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel)
- Daily TAT monitoring
- Escalation monitoring and handling
- Revenue generation from OOW and AMC.
- Technical support for all the products for repair and service.
- Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis
- Training arrangement for Service centre (CRM/ERP, Customer Service & Technical)
- SOP implementation of Service Operation.
- Spare Part planning and warehousing for service operations, across service centres.
- Dealer escalation resolution and issues handling.
- Customer satisfaction and Happy calling
- Call center management handling.
- Oversee the daily operations of service centers – In line with the organization’s Vision
- Motivate and Engage Service Team to Create a Great Customer Experience
- Developing Promotion strategies for OOW & AMC sales
- People Management
- Timely implementation of Promotions, price update and directives from HO.
- Provide excellent customer service and support to clients
- Prepare detailed reports on service performance and feedback.
- Minimum 5 years related experience in Electronics Service Centre
- Bachelor's degree (BE preferred)
- Ability to effectively communicate with people at all levels and from various backgrounds
- Receptive to Travel
- Resource Management & Project Management experience
- Excellent writing skill
- Fluent in MS Office & Prior experience of ERP operation.
- Fluent in English and local Language.
- Team Handling
Work Location: In person
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