Our client is a leading service & retail-based company in Nigeria with a commitment to providing the best electronic products, installation, and after-sales services. Due to expansion, they need a Service Centre Manager.
Location: Lagos
JOB RESPONSIBILITY:

• Daily Service Operation Handling
• Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel)
• Daily TAT monitoring
• Escalation monitoring and handling
• Revenue generation from OOW and AMC.
• Technical support for all the products for repair and service.
• Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis
• Training arrangement for Service centre (CRM/ERP, Customer Service & Technical)
• SOP implementation of Service Operation.
• Spare Part planning and warehousing for service operations, across service centres.
• Dealer escalation resolution and issues handling.
• Customer satisfaction and Happy calling
• Call center management handling.
• Oversee the daily operations of service centers – In line with the organization’s Vision
• Motivate and Engage Service Team to Create a Great Customer Experience
• Developing Promotion strategies for OOW & AMC sales
• People Management
• Timely implementation of Promotions, price update and directives from HO.
• Provide excellent customer service and support to clients
• Prepare detailed reports on service performance and feedback.

JOB REQUIREMENTS:

• Minimum 5 years related experience in Electronics Service Centre
• Bachelor's degree (BE preferred)
• Ability to effectively communicate with people at all levels and from various backgrounds
• Receptive to Travel
• Resource Management & Project Management experience
• Excellent writing skill
• Fluent in MS Office & Prior experience of ERP operation.
• Fluent in English and local Language.
• Team Handling

Job Type: Full-time
Work Location: In person