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The People Practice

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• Company:
• Location: Nigeria
• State:
• Job type: Full-Time
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The People Practice helps startups scale, and accelerate impact by providing bespoke people-centred solutions. The People Practice helps people access employment opportunities by exposing them to relevant knowledge and practical skills.

Housekeeping Manager

Job Description

• We arelooking to hire a Housekeeping Manager who will be responsble for planning and organizing the overall operations of the housekeeping function in accordance with the standards and guidelines set, to ensure that the highest degree of quality guest care is maintained at all times.
• Also required to budget and procurement of room and public area amenities.
• In addition, the housekeeping manager is required to train and develop the housekeeping team so that they are proficient in performing their duties.

Responsibilities

• Responsible for the planning, organization and supervision of the cleaning and maintenance throughout the Serviced Residence Property. Specific responsibilities include Resident’s apartments, public areas, back of the house areas, linen and uniforms.
• Understand, maintain and execute operational manuals and guidelines.
• Establish standards and procedures for work of housekeeping staff and establish training program (OJT).
• Initiates and maintains effective communication between the Housekeeping Department and other departments as well as the General Manager.
• Supervise and develop personnel in the department to their maximum effectiveness.
• Purchase housekeeping amenities and control stock level.
• Prepare annual housekeeping furniture, fitting and equipment and operation equipment budget.
• Inspects quota of apartments and public areas daily.
• Conducts physical inventories of all uniforms, linen and other consumable items.
• Prepare annual recommendations for capital improvements.
• Develops and maintain the Deep Clean Programs for the Apartments as well as Public Areas.
• Work and coordinate with Engineering Department and contractors to ensure smooth flow of repair works, renovations and upgrade plans.
• Assumes other duties or responsibility designated by the General Manager.

Qualifications

• Diploma or equivalent and a Minimum of 3 years experience as a Housekeeping Manager or similar role in a hospitality environment.
• Knowledge of health and safety standards and the ability to implement them.

Must Have Skills:

• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Good to have skills.

Deputy General Manager (DGM)

Job Description

• Our client in the Hospitality industry is looking to hire a Deputy General Manager (DGM) who will assist the General Manager in overseeing the daily operations of the of the serviced residence property, ensuring that all departments function smoothly and guests receive exceptional service.
• The DGM plays a key role in implementing strategic plans, managing staff, and driving revenue growth while maintaining the highest standards of quality and efficiency.

Responsibilities

• Assist the General Manager in managing the overall operations of the hotel, including front office, housekeeping, food and beverage, maintenance, and other departments.
• Ensure that all departments are operating efficiently and are aligned with the hotel’s standards and goals.
• Monitor daily operations to ensure high levels of guest satisfaction and address any issues that arise.
• Supervise department heads and provide leadership, guidance, and support to ensure effective team performance.
• Assist in recruiting, training, and developing staff to maintain a motivated and skilled workforce.
• Conduct performance reviews, set goals, and implement improvement plans as needed.
• Ensure that all guests receive excellent service, from check-in to check-out, and that their needs are met promptly and professionally.
• Handle guest complaints and resolve issues in a manner that enhances guest satisfaction and loyalty.
• Implement strategies to continuously improve guest experience and maintain high ratings on review platforms.
• Assist the General Manager in developing and managing the hotel’s budget, including forecasting revenue and controlling expenses.
• Monitor financial performance and implement strategies to achieve revenue and profitability targets.
• Analyze financial reports and provide recommendations for cost-saving measures and revenue-enhancing initiatives.
• Ensure that all operations comply with company standards, including cleanliness, maintenance, safety, and service quality.
• Conduct regular inspections of the property to identify areas for improvement and coordinate necessary repairs or upgrades.
• Maintain compliance with health, safety, and legal regulations, ensuring that the hotel meets or exceeds industry standards.
• Collaborate with the sales and marketing team to develop and implement strategies to attract new business and retain existing clients.
• Assist in organizing and promoting events, conferences, and special offers to increase occupancy and revenue.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Work closely with the General Manager to develop and implement short- and long-term strategies to achieve the hotel’s goals.
• Participate in decision-making processes related to business development, partnerships, and expansion.
• Provide input on capital expenditures, renovations, and major projects to enhance the property’s value and guest appeal.
• Assist in developing and implementing emergency plans and procedures to ensure the safety of guests and staff.
• Act as the point of contact in the absence of the General Manager, making critical decisions and managing the hotel’s response to emergencies or unexpected situations.

Qualifications

• Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years experience in a managerial role within the hospitality industry, preferably as an Assistant General Manager, Operations Manager, or similar position.
• Knowledge of health, safety, and regulatory compliance in the hospitality industry.

Must Have Skills:

• Strong leadership, organizational, and communication skills.
• Excellent problem-solving abilities and a guest-centric approach.
• Strong analytical and critical thinking skills.

Human Resources Manager

Description

• Our client is looking to hire a Human Resource Manager who will be responsible for the planning, coordination and execution of human resource management activities at the Serviced Residence Property.
• He/She will develop and establish HR departmental measures that support the Balance Score Card of the property and the Company’s strategic goals.

Responsibilities

• Lead and oversee the day-to-day operation of the Human Resources Department.
• Administers payroll and compensation system.
• Ensures that the Group’s Policies and Standards are implemented.
• Manages the Recruitment and staffing logistics.
• Manages property-level organization development through workforce development, succession planning and employee retention.
• Promotes employees’ relations practices for positive employer-employee relationship and high-level employee morale and motivation.
• Assists Head of Departments with the development of specific action plans to address issues and concerns identified in employees’ feedback.
• Effective management of approved annual human resource budget.
• Manages employees’ benefits programs covering elements of employee safety, welfare, wellness and health.
• Leads the implementation of the Performance Management system and monitors the implementation of the Performance Improvement Plan (PIP) for non-performing employees.
• Administration of progressive disciplinary system.
• Plan and conduct new employee orientation and onboarding process.
• Bridging management and employee relations by addressing employee queries, advising employees on organizational policy matters, handling grievances and disputes and resolving work related problems.
• Analyze training needs to establish employee development and training plans and maintain employee training records.
• Preparation and accurate, timely submission of all required reports to Cluster Human Resource Department.
• Manage HR System such as CHRIS & i GROW

Qualifications

• Degree in Human Resource Management, Business Management or any related field
• Minimum of 5 years of relevant experience, in a managerial capacity, preferably within the hospitality industry.
• Certifications such as SHRM-CP, SHRM-SCP, or PHR/SPHR are a plus).
• Knowledge of labor laws, employment regulations, and HR compliance.
• Proficiency in HR software (e.g., HRIS systems, payroll systems) and MS Office Suite.

Must Have Skills:

• Excellent interpersonal and organizational skills
• Ability to maintain confidentiality
• Result-oriented and customer-oriented
• Analytical thinking and ability to handle sensitive information with discretion and confidentiality.

Director of Sales

Job Summary

• Our client in the Hospitality industry is looking to hire a Director of Sales who will be responsible for leading and driving the sales team to achieve sales targets within his/her property.
• The ideal candidate will meet the objectives of rates and yield optimisation of his/her Serviced Residence Property and manages the entire sales process to maintain and increase the existing client base.
• He/She has to maintain a high level of product and service knowledge of the property as well as have the initiative to handle guests’ complaints, solve operational, departmental and employee-related issues keeping in mind the Group’s core values, standards and guidelines.
• He/She acts as the role model of the whole department and is able to create a positive image to the guests/residents, clients, bookers, agents, as well to his/her colleagues.
• Recognizes every opportunity for growth and innovation and also shares his/her knowledge to the team.

Responsibilities

• Maintains a leadership role within the cluster / properties by providing clear direction on individual and team action plans with emphasis on result-based activities.
• Maintain a detailed knowledge of industry trends, developments, competitor activity and other external factors that have a direct bearing on the Group’s properties in the Country.
• Provide regular update on market and compset performance.
• Participate in revenue management task and provide feed back on regular basis.
• Set and review sales revenue targets by market segment and develop strategies to achieve identified outcomes for short stay transient and extended stay business.
• Manage key corporate, extended stay, leisure and MICE (Meetings, Invention, Conference, Exhibition) clients.
• Maintain effective business relationships with key decision makers and influencers.
• Conduct regular sales team meetings to review month-to-date and year-to-date performance against forecast.
• Administers sales territory and account assignment changes to ensure clients coverage and provides equal opportunity for each Sales Manager / Executive.
• Develop Property Account Revenue Mix (PARM) and implement strategies for the property.
• Anticipates and projects sales forecasts and monitor market trends.
• Conduct Daily briefings and weekly sales meetings.
• Circulate the minutes of the meeting to concerned department.
• Represent in all sales activities including travel trade shows, site inspections, client sales calls, and product training.
• Update all sales activities in CRM.
• Prepare quarterly sales action plan for all market segment.
• Analyses and estimates total value of each piece of business and negotiate best situation for achieving optimum revenue for the properties while ensuring superior customer service.
• Spends time with the Property Managers to review any areas involving sales strategy, ideas for implement, shares, observations, plans solutions and action plans.
• Motivates, supervises and appraises staff’s performance in the sales department.
• Provides guidelines and training to staff in the execution of their duties within the Department.
• Attend GM’s and Owners meeting as and when required
• Submit weekly and monthly sales report.

Qualifications

• Degree in Business Administration or relevant Degree.
• Minimum of 5 years relevant experience with a minimum of 3 years of proven sales track record in a similar role within the hospitality sector.
• Ability to organize work and plan as well as supervise, control and provide training to associates.
• Possesses excellent written and spoken primary language(s) used in the workplace/market.
• Must have good computational ability, math skills as well as budgetary analysis capabilities.
• Well versed in use of computer program such as Power Point and Excel.
• Familiarity with the local market will have a distinct advantage.

Must Have Skills:

• Good organizational & people skills
• Well-Grommed and confident with an outgoing and cheerful personality

General Manager

Job Summary

• As a General Manager, you will be responsible for providing leadership expertise that ensures the effective and efficient operation of the serviced residence property, including, but not limited to, the quality and legal defensibility of services provided, and the achievement of stated operational goals and profitability objectives.
• He/She manages the overall operations of the serviced residence property in order to maximize profitability and to ensure superior guest service and product quality.

Requirements

Financial Management & Reporting:

• Oversees the formulation of property business plans in conjunction with finance, sales and marketing departments and work towards achieving financial performance targets in both expenditure and revenue.
• Liaises with financial management to ensure accuracy of accounts.
• Ensures the reporting of all financial details in required format and within set timeframes.
• Demonstrates a strong understanding of figures and trends, implications and requirements.

Internal & External Relations & Communication:

• Represents the Group in a professional manner in all contexts, ensuring positive relationships are developed and maintained with all relevant external parties, including government, unions, industry and regulatory bodies, and suppliers.
• Works with all departments to achieve levels of service quality that meet the expectations of clients, residents and Group’s standards.
• Attends industry and community functions where required.

Human Resource Management And Leadership:

• Ensures strategies and practices are in line with corporate targets and guide lines to facilitate effective staffing, so that financial and service quality targets are achieved.
• Manages and conducts The Group performance appraisal yearly.
• Identifies, implement and monitor relevant development programmes ensuring transfer of knowledge into the workplace.
• Ensures effective communication through the organization.
• Identifies and develops talents, ensuring a succession plan for self and staff.
• Facilitates and champions the Group’s vision, core purpose, core values, culture, behaviors and philosophies.
• Ensures compliance with all corporate and local human resource regulatory requirements.
• Manages relationships with union representative (if applicable) and similar organizations.

Asset Management & Development:

• Oversees the management of the properties assets in all areas to protect their long term investment value.
• Liaises with owners/representatives for the effective management of the properties.
• Maintains a high level of communication and relations with owners and/or joint venture partners.
• Assesses and reports on local and regional business development opportunities.
• Directs and coordinates the formulation of financial programs to provide funding for new projects, to maximize returns on investments and to increase productivity
• Ensures the organization’s compliance with relevant legislation, such as Trade License, etc.

Operational Excellence:

• Ensures the completion of set key performance indicators for the management team.
• Leads in formulating appropriate strategies and policies.
• Confers with property and departmental heads to formulate strategy and policies, plan objectives and establish responsibilities and procedures for achieving objectives.
• Monitors departments to ensure service standards are within the Group’s standard.
• Works with department heads ensuring cohesive, dependable and efficient service delivery.
• Ensures the adherence to safety/security standards.
• Ensures a continuous effective quality audit system is operating for compliance and standards.
• Initiates corrective process where required.

Sales & Marketing:

• Works proactively with sales department to maximize yield.
• Proactively supports local and cluster sales team to seek new business whilst maintaining existing business.
• Liaises with cluster marketing team and support and implement initiatives
• Works closely with Cluster Sales & Marketing in developing strategies to maximize revenue.
• Monitors closely market/business trends ensuring the Group’s exposure is maximized and market share extensive.

General:

• Effectively communicates corporate goals to appropriate internal and external personnel.
• Performs any additional duties or projects as directed by the Company.
• Ensures the Group’s Policies and Standards are maintained at all times, and that corporate initiatives are implemented.
• Ensures compliance with all relevant legislation.
• Works cooperatively with internal resources including Corporate office.
• Achieves Key Performance Indicator (KPI) as set and agreed to.
• To carry out any other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 5-7 years of experience in hotel management, with at least 3 years in a General Manager role.
• Proven financial management experience, including budgeting and forecasting.

Skills:

• Ability to lead, motivate, and manage a diverse team
• Commitment to delivering exceptional guest experiences
• Excellent verbal and written communication abilities to interact effectively with staff, guests, and stakeholders
• Strong analytical and critical thinking skills.

Deadline: Oct 3, 2024

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