Nigeria Job Openings
TechnoServe
Virtual Tutor
Abuja
November 9, 2024
- The Virtual Tutor is responsible for guiding, motivating, and supporting entrepreneurs enrolled in Techno Serve’s Ed Tech projects, ensuring they complete their business growth journey on our learning platforms.
- This role provides technical support, guidance, and monitoring to help participants meet their learning goals.
- Additionally, the Virtual Tutor plays a key role in enhancing the user experience by gathering feedback and proposing continuous improvements to the Ed Tech product.
- Provide personalized and group support to entrepreneurs through various channels, facilitating their learning progress and ensuring they meet established milestones.
- Oversee platform access and ensure entrepreneurs have the needed information to activate.
- Send motivational messages and reminders to encourage course completion.
- Compile key metrics on user progress and platform usage, generating reports that include insights and recommendations.
- Deliver assistance to ensure effective user activation and engagement with the learning platform.
- Develop and assign customized learning paths based on each entrepreneur’s business needs, optimizing their development journey.
- Regularly assess user engagement through usage and satisfaction metrics, providing insights to increase course completion rates.
- Assist entrepreneurs, offering tailored solutions to overcome technical or personal barriers.
- Identify opportunities for enhancing the user experience through behavioral analysis, user feedback collection, and benchmarking
- Work with the marketing team to maintain engaging communication with users and promote ongoing participation in the platform.
- Bachelor’s degree in Business Administration, Mass Communication, Education or other related social science field.
- At least, 3 years of experience in tutoring or coordinating online training programs. Alternatively, 1 year of experience with a master's degree.
- Experience working on FCDO/UN-funded projects in Nigeria.
- Experience working with an INGO.
- Experience working on an entrepreneurship donor-funded Project.
- Passion for Techno Serve’s mission of prosperity for all Proven analytical skills.
- Effective communication within the team, the users and project stakeholders.
- Skilled in collaborating within multicultural teams as a respectful and adaptable team player.
- Demonstrated ability to work independently, with flexibility and responsiveness.
- Proactive and initiative-driven
- Empathy toward users' backgrounds, contexts, and challenges.
- Advanced oral and written communication skills.
- Proven analytical skills.
- Proficiency in digital tools, including Microsoft Office, social media and messaging platforms
- Desired experience managing LMS platforms like Talent LMS, Moodle, or similar.
- Desired experience providing technical support to users in virtual environments
- Desired experience analyzing user experience metrics
- Desired experience working with remote teams.
- Advanced English proficiency.
- Occasionally.
- None.
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