Appear excels in providing cutting-edge technology solutions to the world's largest broadcasters, sports leagues, and content owners. Supporting iconic events like the Olympics, F1, and the Premier League, Appear is pivotal in bringing thrilling live content to billions worldwide.
We are looking for a advisor to the Chief Operating Officer (COO) and COO Office, contributing their energy, passion, and skills to supporting Appear in a fast-paced environment during a time of rapid growth.
We are looking for an experienced profile with 5-10 years of expertise in navigating diverse operational areas. In this role, you will provide strategic guidance and support to our executive leadership team, focusing on optimizing Appear Operations ie IT Operations, Customer Service, Professional Services, Compliance, and HR functions. Your insights will be key to driving operational excellence and supporting our overall business objectives.
Key Responsibilities

• Strategic Oversight: Collaborate with the COO and Operations Managers to develop and execute strategies that enhance operational efficiency and effectiveness across Operations
• IT Operations Support: Support IT operations to ensure alignment with business goals. Implement best practices for Business tools, system integration, BCP and cybersecurity
• Customer Service Excellence mindset: Support customer service with strategies to improve satisfaction, retention, and overall service delivery. Help implement systems and processes to enhance customer experiences
• Professional Services Optimization: Enhance the delivery and management of professional services to meet client needs and business objectives. Ensure alignment with operational and financial goals in establishing new services
• Compliance Assurance: Ensure that operational areas comply with relevant regulations and standards. Develop and implement compliance programs to mitigate risks and maintain organizational integrity
• Operational Efficiency: Analyze and improve operational processes to drive efficiency and increase productivity. Help and monitor key performance indicators (KPIs) to measure success and guide decision-making.
• Offices: Take responsibility of our newly refurbished offices ensuring a good working environment through office policies and handling operative tasks.

Qualifications

• Experience: 5-10 years of experience in management or senior operations roles, with a proven track record in managing or supporting IT operations, customer services, professional services, compliance, and HR
• Education: Bachelor’s degree in Business Administration, Operations Management, Finance or a related field. Advanced degree or relevant certifications is a plus
• Good system and process understanding, and a strong sense of accountability, personal initiative, and responsibility
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to work independently, handle multiple tasks and work collaboratively in a fast-paced work environment
• Excellent understanding of Agile framework(s)
• Experience in office management or facilities management

We offer

• A diverse, international, and dynamic work environment. We are 30 different nationalities at our office today!
• Five weeks of annual vacation
• On-site gym facilities, subsidized canteens, and snacks and fruits on the house
• Complimentary parking, including free electric car charging, at our centrally located premises in Lysaker
• Travel insurance coverage
• A competitive defined contribution pension plan

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience.
Application deadline is September 8th.
Interviews will be called for on a on-going basis.


Headquartered in Oslo, Norway, Appear is a leader in live production technology, specialising in high-capacity, sustainable solutions for media processing and content delivery. Our portfolio is designed to support the most complex scenarios of live event contribution, adapting seamlessly to the ever-evolving dynamics of the media, entertainment, and sports industries.
Our extensive client base, including world-leading content creators like NBCUniversal, Warner Bros. Discovery, Formula 1, NHL, and Riot Games, rely on our solutions to deliver the highest profile live media with utmost integrity and efficiency. This trust underscores our position at the pinnacle of live production technology, where our commitment to excellence and innovation meets the critical demands of the most prestigious live events worldwide.
Founded in 2004, Appear has established itself as a leader in the industry. Thanks to our world-renowned team of experts and their relentless emphasis on modularity and functional versatility, we are at the forefront of innovation in live production technology.
We actively participate with key industry bodies and technology partners to drive the advancement of standardisation and foster continuous innovation. Our excellence is internationally recognised through numerous accolades, including the prestigious NAB Excellence in Sustainability Award and TVBEurope’s Best in Market, celebrating our achievements in sustainability and technological leadership.